A Big Candy Casino - Player's second withdrawal is still pending.

I requested two withdrawals on the 5th of February, one being $2,500 and the other being $1,500. 

I won this money at the same time, therefore it is same gameplay, same winnings, I did not and have not played the casino since so I didn’t void my winnings. 

On the 12th of February my first withdrawal was approved $2,500. 

But my second withdrawal ($1,500) is still pending to this day. 

It doesn’t need to be reviewed ect as they have already done this with my first withdrawal. 

they literally only have to go in and hit approve/pay whatever it is they have to do to pay me my winnings. 

I have contacted the chat feature every single day for the past two months. Over 30 follow up requests have been sent to the payments team/processing team whatever and still my withdrawal is pending. 

I have sent over 15 emails to support@abigcandy.com and payments@abigcandy.com and not one of my emails have been responded. 

I get the same generic bullshit reply from the people on chat, that their doing their best to get me my winnings, rest assured I will have my winnings soon, and that another follow up requests have been sent and management are aware of my situation and working on it but still nothing. I find it very hard to believe that there is this much of a delay between my withdrawals when they were made one minute apart and my first one has been paid over a month ago. 

Hello Knkoby,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with A Big Candy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Knkoby,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.