9winz Casino - Player's deposit is delayed at the casino.

Hello dr Casino guru,

My name is shashikanth and I recently deposited a casino called 9winz, it's been 4 days since deposit but the deposits amount is not received in my gaming account, and also the support is just saying "our specialists are working on that " they are just copy paste every time, So please help me out...

Game uid : 1660923074

Payment Screenshot are attached..

Thank you

Dear businessac9900, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear businessac9900,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.