The player from India experienced issues with a deposit made to the casino 9winz, which had not been credited to his gaming account after four days. Despite reaching out to support, he only received generic responses. The Complaints Team recommended that he contact his payment provider for investigation, noting that this process might take approximately one month. After extending the complaint timeframe, the player did not respond, leading to the rejection of the complaint due to a lack of further engagement.
9winz Casino - Player's deposit is delayed at the casino.
Amount: 2,000 INR
9winz Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
3 months ago
Hello dr Casino guru,
My name is shashikanth and I recently deposited a casino called 9winz, it's been 4 days since deposit but the deposits amount is not received in my gaming account, and also the support is just saying "our specialists are working on that " they are just copy paste every time, So please help me out...
Game uid : 1660923074
Payment Screenshot are attached..
Thank you
Public
Public
2 months ago
Dear businessac9900,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
