96 Casino IN - Player's deposit not reflecting in account.

I make a deposit in 96 casino in on 22 march 2024 amount of inr 4300 but still balance not added in my casino account Transaction is successful And money debited from my casino account successful and also in 96 casino deposit page transaction showing fail Please help me and add my funds into account.

Dear Rahul5864,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I want my money into my casino account and until my this deposit not added in account I never deposit any money in 96in casino and one question more sir 96in casino is good in gaming website.

Dear Rahul5864,

Please be sure to contact your payment provider to find out if the deposit went through successfully and forward a payment confirmation to the casino so they can locate the lost funds.

As the process may take a while, please be sure to wait at least 2 weeks for the casino to process the recovery of lost funds and let us know in case of any update.

Dear Rahul5864,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

2 Weeks Completed sir but still my deposit not added in account I also talk to 96 casino customer care and give them payment screen shot and all details but they unable to help me please I request you to please solve my problem as Soon as possible.

Dear Rahul5864,

Can you please forward the payment confirmation from your provider to nikolas.b@casino.guru before we would try to get in touch with the casino?

I provided the transaction details sir please check it for me I hope it will solve soon.

Thank you Rahul5864 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Rahul5864,

I'm Michal, and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite 96 Casino IN to join the conversation.

Dear 96 Casino IN,

Can you please provide us with information on why was the player's deposit not credited to their casino account?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rahul5864,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curaçao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru

We’ve reopened this complaint at the request of 96 Casino IN.

Dear Rahul5864,

I have been advised by the casino team that the disputed deposit was manually added to your casino account on April 18th and you subsequently played with the amount and fairly lost it.

Could you please confirm this?

Yes my deposit added.

Dear Rahul5864,

We appreciate your confirmation. Since the casino team has successfully resolved the issue, I will now update the status of the complaint as resolved.

If you come across any problems with this or any other casino in the future, please don't hesitate to contact us. We are always here to assist you.

Best regards,

Michal

Casino Guru