HomeComplaints96 Casino IN - Player's deposit has not been processed.

96 Casino IN - Player's deposit has not been processed.

Amount: 10,000 INR

96 Casino IN
Safety Index:Below average
Submitted: 01 Sep 2024 | Case closed : 04 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 weeks ago

The player from India faced an issue where their deposit to the casino had not been received. The Complaints Team recommended that he contact his payment provider to investigate the issue, as the casino was unable to assist directly. Despite the team's efforts to engage with him and extend the complaint timeline, he did not respond to inquiries. As a result, the complaint was rejected due to lack of communication.

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2 months ago

My deposit not received

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2 months ago

Dear jaiveer127201, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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2 months ago

My deposit give me by 96.in

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1 month ago

Dear jaiveer127201,

Have you contacted your payment provider as I suggested in my first reply?

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1 month ago

Dear jaiveer127201,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Please close my complaint and open new deposit complaint

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1 month ago

this company my deposit not give me please help me

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1 month ago

please help me

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1 month ago

please help me

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1 month ago

please help me

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1 month ago

Have you contacted your bank to inquire about the status of your payment? Also, please send me the screenshot of your deposit history in 96 Casino here.

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1 month ago

Dear jaiveer127201,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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