96 Casino IN - Player’s account has been blocked.

Dear sir

my name is Bhupendra ****** my account number ******2 my account is block but I followed terms and conditions Still these people blocked help sir

Dear bhoibhupendrakumar07,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 96in Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did you contact casino support for an explanation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sir

I was playing in these people for 1 month, I had blocked my account on 5th August, which has not been opened yet, no have I used any bonus and I used to play live games more.

Dear sir I wating your reply

Thanks for your patience.

Could you please explain what is your relation to the person from this complaint? https://casino.guru/happy-luke-casino-indian-player-s-casino-account-blocked

This person with a different name and surname submitted a screenshot with the same password in his account as you.

I'll await your response.

No, I don't know this and not me, we both have the same password as 1. Why do you want me to get my money refunded? This casino guy took my money.

Thank you very much, bhoibhupendrakumar07, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, bhoibhupendrakumar07!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

bhoibhupendrakumar07, casino representative has asked me to tell you to contact them through this e-mail regarding the issue: support@96in.com

Dear bhoibhupendrakumar07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am not getting any response from A96 so please call them and get my money refunded.

bhoibhupendrakumar07, have you contacted the casino through this e-mail: support@96in.com? If yes, when?

Dear bhoibhupendrakumar07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.