My problem: I was playing a no-deposit sign up bonus that was advertised on Spicy Casinos, code SPC20 on the game Wild Spin. I did ok there, and proceeded to get up to 400+ in winnings, I did check the terms and conditions of Bonuses and it said cannot bet over $5/5euro. So I stuck with that (SEE PHOTOS)
I ended up with several more wins and just to make sure I wasn't missing anything I went back to Spicy Casinos website to check it out and make sure I was within the limitations. I did not see any posted limitations on No Deposit free spins, however, on the write up at Spicy, it did say that cashing out real money is allowed, as long as this bonus has been wagered.
I had a feeling that this was going to happen: they told me I had gone over the limitations of 0.80 c/euro per spin, which is NOT written anywhere that I could see - and they immediately confiscated my winnings.. I asked them to please show me where the terms and conditions were for that bonus (code SPC20), so that I could go over it. I was told to send an email to help@8xwins.com but it was definitely the agent deflecting my query, so I'd like this investigated if possible, and I would like to cash out my winnings to the max amount possible - I believe it said max was 30X the bonus in the terms and conditions - which makes my max cash out 922.50. This casino seems to want to make up the rules as they go - which is never good.
My problem: I was playing a no-deposit sign up bonus that was advertised on Spicy Casinos, code SPC20 on the game Wild Spin. I did ok there, and proceeded to get up to 400+ in winnings, I did check the terms and conditions of Bonuses and it said cannot bet over $5/5euro. So I stuck with that (SEE PHOTOS)
I ended up with several more wins and just to make sure I wasn't missing anything I went back to Spicy Casinos website to check it out and make sure I was within the limitations. I did not see any posted limitations on No Deposit free spins, however, on the write up at Spicy, it did say that cashing out real money is allowed, as long as this bonus has been wagered.
I had a feeling that this was going to happen: they told me I had gone over the limitations of 0.80 c/euro per spin, which is NOT written anywhere that I could see - and they immediately confiscated my winnings.. I asked them to please show me where the terms and conditions were for that bonus (code SPC20), so that I could go over it. I was told to send an email to help@8xwins.com but it was definitely the agent deflecting my query, so I'd like this investigated if possible, and I would like to cash out my winnings to the max amount possible - I believe it said max was 30X the bonus in the terms and conditions - which makes my max cash out 922.50. This casino seems to want to make up the rules as they go - which is never good.