HomeComplaints8Goal Casino - Player’s struggling to contact casino.

8Goal Casino - Player’s struggling to contact casino.

Amount: ??

8Goal Casino
Safety Index:Below average
Submitted: 23 Mar 2020 | Case closed : 08 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Thailand is having difficulties contacting casino support to request a bonus. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Contacting the service department is very difficult to request a bonus .. many hours to read the chat, but once he has read it, he does not respond to my account.

Automatic translation:
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4 years ago

Dear Nirun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that we cannot make a case solely based on what you are describing. Do I understand it correctly, that you have tried to request a bonus from the casino, but it wasn’t given to you? Unfortunately, we can’t contact any casino regarding unissued bonuses, unless a promotional code is not working or there is a dispute related to a promotional terms and conditions. Please do not hesitate to contact us if there is any additional information that would support your case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

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4 years ago

I'm not fascinated by the fact that I didn't get a bonus  But what I'm curious about is the live chat service, reading my requests but not responding and blocking my account again.  If the next day I deposit money and win day, but when withdrawing, there is a problem, can not contact the service, what to do?  I would therefore like to share my wishes in this casino for everyone to know

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4 years ago

Dear Nirun,

Please could you clarify if your account is still being opened or it has been closed. Based on your answers, when filing the complaint, I understood that it has been closed. Are there any funds being held? Thank you.

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4 years ago

Dear Nirun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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