888Starz Casino - Player’s withdrawal has been delayed.

Once again I have a problem withdrawing funds from https://888starz.bet/ .

A few months ago I tried a credit card withdrawal. Up until this point, I had only deposited funds with a credit card. I got an error saying that credit card withdrawals are temporarily unavailable. Every day I got a reply that it was temporary and to try again the next day. This went on for about a month and during that time I lost the money in my account.

A few months later I deposited again with a credit card. I had some profit and tried withdrawing again. I got the same error and again for about 2 weeks they told me to try the next day. After multiple calls to their support, they told me to deposit with crypto and then allowed me to withdraw my funds in crypto. I was told to use cryptocurrency for the future.

Two days ago I deposited an amount in cryptocurrency (about BGN 2500 in BUSD). I won about BGN 2,000 and now I have BGN 4,462 in my account. I tried to withdraw money in cryptocurrency, but I got an error saying that I must use the same withdrawal method that I used to deposit. I deposited BUSD and am trying to withdraw BUSD. I have attached a screenshot of several attempts.

I contacted support again. I was told to use the same method. After I said I was using the same method, I was told to use a credit card. I don't mind using a credit card, it's just that it's not currently an option at all in my account (again I'm attaching a screenshot).

Then they offered me to deposit money through Skrill AND then withdraw with Skrill.

I opened a Skrill account, deposited BGN 30 and transferred BGN 20 to 888starz.bet.

Then I tried to withdraw money and it failed again. I was told that I can only withdraw up to the amount I have deposited.

But since the other methods are impossible, I don't want to deposit another 4500 BGN. I just want to withdraw my money. The method doesn't matter to me. But they don't allow me to withdraw, they only recommend me new deposits. Or they make me make new bets of the amount I want to withdraw. They just want me to lose my money again. I don't want to deposit even 1 BGN more on this site. Nor to bet

I'm asking for help. I am attaching screenshots from the site. It won't let me upload a Word document that contains information about deposits made and failed withdrawals for the last year

Dear becko1975,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Thank you for the rapid response. It seems the casino changed their mind when I told them I was filing a complaint. After about 30 emails and phone calls, I am happy to confirm that my amounts have been paid.

I continue to claim that they are not correct because they repeatedly made me make new deposits and new bets to get my amounts paid out. They also wouldn't let me withdraw money with a credit card and with crypto (as they themselves advised me to do). After repeatedly forwarding the same email, my money was paid. Before that I had over 30 denied transfers.

Sorry for wasting your time with me, although this information may serve you in future complaints about this site. For my part, I can provide you with information about bets and deposits made by me, as well as payment refusals. Personally, I wasted a lot of time with this site and would not recommend it to other players.

You can close the complaint I made. I apologize again for the time taken.

With respect,

Veselin K***

Dear becko1975,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru