888 Casino - The player's account got closed.

These guys have locked my account since April right after I deposited and still refuse to open it even after verifying my id, poa and card they asked for. I just want my money back.

Hello christwin00wu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino. Please allow me to ask you a few more question before we would move forward.

Since when exactly did your account got closed? How much did you deposit into the casino? Did you receive a refund of that deposit? Was your account verified? When was the last time the casino responded to you and what was it?

Looking forward to your answer.

Regards,

Nick

1 - My account got closed the second I deposited on 28th April.

2 - I put in €300.

3 - No refund. They have stolen my money.

4 - My account was verified then they started asking for documents they already had.

5 - The replied 3 weeks ago saying they needed the documents they already verified.

Thank you christwin00wu for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Best regards,

Nick

Hi christwin00wu,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite 888 Casino to the conversation to participate in the resolution of this complaint.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hey all,

Kindly be aware that the verification process was not yet completed. Member has been contacted by our Support Team via email with additional information.

We will be waiting for his reply.

Sincerely,

888Casino

Thank you 888Casino team for the information.

Dear christwin00wu,

Please keep me updated.

Dear christwin00wu,

Has there been any news?

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The complaint can be reopened anytime.