888 Casino - Player's withdrawal is delayed due to verification issues.

after playing on line for a while and not asking for source of funds i added around £850 to my account and cashed out £500 as a withdrawal.

they immediately froze my account and cancelled my login. they asked for proof of funds so i sent them my p60 and 2022 tax return straight from my accountant and proved i am a 1% top earner in the UK with over £175,000 income and tax paid.

they always just say this is not proof or wait 21 days for a response or they need newer details but my accounts are not filed for 2023 and 2022 is the most recent and were accepted by my bank for a mortgage.

now they are ignoring me and this is clearly just theft at this point. i have had over 50 emails from them saying wait 7 days, 21 days and now this has been going on for 5 months and they are clearly avoiding payment.

Dear adriantaylorakt,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how much were your overall deposits and withdrawals in the casino? How long have you been a player in the casino, please?

Please, send me the most relevant correspondence with the casino regarding the issue to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear adriantaylorakt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.