The player from New Zealand requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
The player from New Zealand requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
The player from New Zealand requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Severe lack of communication from casino. Have withdrawn over $35,000 from 888 over the years - deposited more, of course. Extremely shady and I'm a little apprehensive. Withdrawal once upon a time was bouncing from 'in process' back to 'awaiting process' but now isn't being processed at all. My VIP status means typically all requests are processed within one working day but it's been two weeks and still nothing. Not a jackpot by all means, but I'd still like to be paid. Hoping CasinoGuru can help.
Severe lack of communication from casino. Have withdrawn over $35,000 from 888 over the years - deposited more, of course. Extremely shady and I'm a little apprehensive. Withdrawal once upon a time was bouncing from 'in process' back to 'awaiting process' but now isn't being processed at all. My VIP status means typically all requests are processed within one working day but it's been two weeks and still nothing. Not a jackpot by all means, but I'd still like to be paid. Hoping CasinoGuru can help.
Dear fffflatcity,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear fffflatcity,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hi Kristina,
I appreciate this, which is why I have waited 14 days before sending this complaint through. I get zero response from anyone at 888.
Thanks,
Harry
Hi Kristina,
I appreciate this, which is why I have waited 14 days before sending this complaint through. I get zero response from anyone at 888.
Thanks,
Harry
Dear fffflatcity,
Have you received your withdrawal from the casino yet?
Dear fffflatcity,
Have you received your withdrawal from the casino yet?
Absolutely not. Withdrawal still awaiting process.
Absolutely not. Withdrawal still awaiting process.
Thank you for your reply, fffflatcity. Do I understand correctly that you have made successful withdrawals before? Could you please advise when exactly you received the last successful withdrawal?
Have you accumulated your winnings with or without an active bonus?
Thank you for your reply, fffflatcity. Do I understand correctly that you have made successful withdrawals before? Could you please advise when exactly you received the last successful withdrawal?
Have you accumulated your winnings with or without an active bonus?
Dear fffflatcity,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear fffflatcity,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.