The player from Lithuania was experiencing issues with her blocked account on an online casino, which prevented her from logging in or withdrawing her winnings of 340€ from a slot game. Despite our team's efforts to communicate with her and gather more information to help resolve the issue, the player did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint for then.
888 Casino - Player’s account and winnings are blocked.
Amount: €340
888 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
888 Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
can't make withdrawal and login to my account. Account is blocked, when I winning 340€ from slot game.
Public
Public
7 months ago
Dear Vikka99,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 888 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
