The player from Italy is complaining about unauthorized transaction. We rejected the complaint because the player didn't respond to our messages and questions.
Good evening, they used my prepaid card to top up the 888casino gaming account, it should be noted that I have no account at that casino. How can I get my money back? I hope you can help me.
Dear Luca,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise who and how deposited funds to 888 Casino account? How did you find out about it? Have you ever had an account in this casino?
Looking forward to hearing from you.
Best regards,
Petronela
I noticed it from the card statement, if you want I can give you the card number so the casino can check that the player has deposited with a card that is not his. I knew that to deposit you must be the same owner of the account and of the card. Yes, I signed up during the look down but now the account is closed. So I don't know how they managed to deposit with a card with a different holder.
Have you contacted your bank? We always recommend contacting authorities straight away as we have limited resources.
Please understand that proving unauthorized transactions in this amount would be close to impossible as your payments should have been protected by the bank and notifications sent before any transaction is debited from your bank account.
If the investigation from the bank is not satisfactory I would suggest contacting police directly.
Hello, I have already blocked the card, they will have cloned it for me, this afternoon I am going to make the complaint I have already contacted a lawyer, do you think I can recover the money? because the card is a prepaid HYPE
Have you ever used your prepaid card in this casino? Since you have stated previously that you don't have an account with 888 Casino how would the casino get hold of your bank details? Thank you.