HomeComplaints888 Casino - Player complains about unauthorized deposit.

888 Casino - Player complains about unauthorized deposit.

Amount: €1,760

888 Casino
Safety Index:Above average
Submitted: 10 Nov 2021 | Case closed : 29 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is complaining about unauthorized transaction. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Good evening, they used my prepaid card to top up the 888casino gaming account, it should be noted that I have no account at that casino. How can I get my money back? I hope you can help me.

Automatic translation:
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2 years ago

Dear Luca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise who and how deposited funds to 888 Casino account? How did you find out about it? Have you ever had an account in this casino?


Looking forward to hearing from you.

Best regards,

Petronela

 

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2 years ago
Translation

I noticed it from the card statement, if you want I can give you the card number so the casino can check that the player has deposited with a card that is not his. I knew that to deposit you must be the same owner of the account and of the card. Yes, I signed up during the look down but now the account is closed. So I don't know how they managed to deposit with a card with a different holder.

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2 years ago

Have you contacted your bank? We always recommend contacting authorities straight away as we have limited resources.

Please understand that proving unauthorized transactions in this amount would be close to impossible as your payments should have been protected by the bank and notifications sent before any transaction is debited from your bank account.

If the investigation from the bank is not satisfactory I would suggest contacting police directly. 

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2 years ago
Translation

Hello, I have already blocked the card, they will have cloned it for me, this afternoon I am going to make the complaint I have already contacted a lawyer, do you think I can recover the money? because the card is a prepaid HYPE

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2 years ago

Have you ever used your prepaid card in this casino? Since you have stated previously that you don't have an account with 888 Casino how would the casino get hold of your bank details? Thank you.

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2 years ago

Dear Luca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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