888 Casino - Player accuses casino of game manipulation.

I had 5000 and I won some time then could not win then the ball go around there put a magnet on it and make it go on there number this should not happen and scam me

Dear Marsh112,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. 

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Message from the player:

Need need to play the roulette after frew gone u watch the ball it go on your number then jumps and 5 spaces its don't do that if u goggle magnet on the ball on roulette u will see what I mean iv been scared I'm not happy hope u can do some thing iv just lose £5000 because of this and I look into on goggle and found that I'm not playing on there anymore  

I am sorry but we would need to see proof of such manipulation happening to you, in order to proceed. If you have any supporting evidence, kindly forward it to me, otherwise, we would we won't be able to confront the casino with such accusations.

Send the information to my email at tomas@casino.guru

Dear Marsh112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.