888 Casino NJ - Player faces a delayed withdrawal and locked account.

I initiated a partial withdrawal of $6,820.00 from my account on May 8, 2023, but the withdrawal has yet to be completed. My account has been verified by providing all the documentation that 888 required. The withdrawal was pending a review for two weeks, but then the withdrawal was cancelled. I have emailed supportnj@888.com at least 30 times asking for an update and more information. I repeatedly received the same response about a review of my account. The withdrawal was canceled by 888 after 2 weeks, but I still cannot access my account nor have I received my winnings. 

The questions in my emails go unanswered. I don’t understand why 888 won’t allow the withdrawal of my money. 

Dear Pantunes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that your account has been blocked?

Has the casino given you any explanation for why your account was under review?

Have you made any successful withdrawals from this casino in the past?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Pantunes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.