HomeComplaints888 Casino IT - Player is experiencing an undefined problem.

888 Casino IT - Player is experiencing an undefined problem.

Amount: €100

888 Casino IT
Safety Index:High
Submitted: 23 Dec 2022 | Case closed : 09 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I have not received the search for 100 euros

Automatic translation:
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1 year ago

Dear Ervi88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties withdrawing your winnings?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago

Dear Ervi88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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