The player from Brazil is questioning bonus wagering requirements which seem to increase with time. We rejected the complaint because the player didn't respond to our messages and questions.
When it's time to cash out, you can't because I said I had to have a goal, they said I had to play internal games until I completed the bar, which was 8,000, but as I play and win, the bar increases, now it's 15,000, so it's impossible to withdraw anything, I want my money, because if I don't file a lawsuit
Dear Anasantos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you activated? I'd like to check the bonus terms and conditions. Have you tried to communicate this issue with the casino directly?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
I didn't put any bonus, to withdraw my money I have to make 15 thousand, until then there won't be any more money
I talked to them but they didn't solve anything, they gave little importance, this is absurd
Do I understand correctly that you placed a real money deposit without activating any bonus? Could you please forward any relevant communication to petronela.k@casino.guru?