7Slots Casino - Player’s winnings haven’t been received yet.

I have 161 usd on this site. I asked 1 week ago for a withdrawal request and although they have a policy of maximum 3 days to release the funds still the payout is pending. They have a standard response when I contacted them on chat "We will contact the processing department. wait for them to release the funds". But nothing happens.

Dear juniash2014,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

Dear juniash2014,

We understand that timely and accurate processing of withdrawals is crucial, and we regret any delay or inconvenience this may have caused.

I would like to inform you that we have taken immediate action to resolve the issue, and your withdrawal request has now been successfully processed from our side.

We apologize for any frustration this may have caused you, and we appreciate your patience and understanding.

If you have any further questions or require assistance with any other matters, please do not hesitate to reach out to our customer support team.

Thank you for choosing 7Slots Casino!

Yes I can cofirm that I've been paid first withdrawal of 100 usd. Thnx

Dear 7Slots Casino representative, thank you for getting in touch with us.

Dear juniash2014, are you now waiting for another withdrawal, or may we consider your complaint resolved? Please let me know.

I have 60 usd still there but I still have not requested them so you can close the complaint. Thank you

Dear juniash2014,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

We’ve reopened this complaint at the request of juniash2014. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following email:

Hello. 7 slots paid my first withdrawal as stated above but they are not paying my second small withdrawal. My account now stands at 99 usd. On live chat they are telling me that my account is under review. my second withdrawal have been submitted more than a week ago. I have a small activity there. If they have to review anything they can do in 2 minutes but this is just the old way to scam people... Here is they response on live chat.

Thank you for waiting. As far as I can see, your account is still under revision, so all withdrawals are suspended. Unfortunately, I don't have information about the exact dates for the completion of the revision. For our part, we are doing everything possible to resolve this issue as quickly as possible. Please wait.

Dear juniash2014,

please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.

No, their site states clearly that they need no more than 72 hours to pay and my account is fully verified. They are broke if they can't pay even 99 usd. 2 weeks since I placed this withdrawal request.

Thank you for letting me know.

Dear 7Slots Casino representative,

could you please check the player's withdrawal request and give us more information about the reason for the delay in the payment? Thank you very much.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear juniash14,

We sincerely apologize for the delayed response to your recent inquiry.

We understand the importance of timely communication and regret any inconvenience this may have caused. Rest assured, we are actively looking into the matter to provide you with a comprehensive and accurate resolution. We have escalated this issue to the corresponding department. According to the latest information, the withdrawal is currently under review. We have requested expedited processing due to the delay.

Our team is currently investigating the issue to ensure that we address all concerns effectively. We appreciate your patience and understanding in this matter.

We are committed to resolving this matter to your satisfaction.

Thank you for your understanding.

Best regards,

7Slots Casino

Dear juniash14,

We want to update the information regarding the delayed payment.

The issue has been checked from our side, and we want to bring our apologizes for the delay. Unfortunately, no one is immune to technical difficulties.

As for now, the withdrawal has been processed from our side.

The latest payout of 9.00 USD will be processed within the nearest time.

I can assure you that the future withdrawal won't be delayed. We hope to see you on our site again!

Have a great day!

7Slots Casino

Yes they paid me! Casino.guru please close this complaint. Thank you for helping me with 7slots

Dear juniash2014,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru