The player from Chile faced issues with the generation of their winnings, and the process was delayed by about three weeks. The player experienced multiple failed withdrawal attempts due to technical issues, despite using verified payment methods. The casino suggested trying different payment options, but the player insisted on using the same method. After over a month of delays, the player finally received her withdrawal. The complaint was marked as resolved by us.
7Slots Casino - Player’s winnings are delayed three weeks.
Amount: $360,000 CLP
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
I've been having issues with them generating my winnings and it's been about three weeks now
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6 months ago
Dear Paulina67,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you attempted to withdraw your winnings multiple times using multiple payment methods?
- When was the last time you were able to cash out winnings from the casino successfully?
- Have you accumulated your winnings with the help of a bonus?
Looking forward to hearing from you.
Best regards,
Tomas
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6 months ago
Translation
Hello Tomas ! Good morning, thank you for responding!
1- Exactly, this retreat has been dragging on since April! Yeni on pause since they asked me for verification, and it is understandable at first it bothered me since they did not notify me later, but then I proceeded to wait since it is necessary... after several verification attempts my account was verified, and then I began to have problems with withdrawals. I made the withdrawal with my verified debit card and after a week it came out with an error, the executive indicating that they were no longer generating withdrawals through transfers, that I should try with another card, I did it with another and it didn't work either, and now with the third, still I have no answer, it is in the process waiting until May 30, the executive tells me if it is not ready by that date I should let you know, I have already gone through that process with negative results.
- I have been a customer for months if I remember correctly, soon to be a year old, before the verification issue I had not had any problems with withdrawals everything was going quite well.
- Yes, as I played I did not understand the bonus system... after achieving the objectives I reached real money, but I also lost the bonuses and continued with the deposits I made,
- The bonus that I use the most and I find it phenomenal is the 150% 150 free spins..
- Before this I had no problems. Now everything has been bad, I feel like they are making fun of me... now I am in talks with SCJ to be able to do something formal.
- but before that, I wanted to see a solution with you..
- The online and email support channel is no longer reliable, nor viable, since they hang on the tips, copy and paste the answers and do not do any management...only the executive RAFAEL has been kind and empathetic, he has not resolved the problem, But he has been kind and empathetic.
- and he took the opportunity to say that CAMILA AND FRANCHESCA do not serve well at all.
- and the email siren, nothing good.
Be attentive to a positive response.
thank you
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6 months ago
Translation
Hello, they just returned my profit again. Please resolve urgently!
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6 months ago
Dear Paulina67,
Thank you for your feedback.
As we have checked, you made a few withdrawal attempts on our website previously.
Unfortunately, these transactions were declined due to technical issues.
We apologize for this inconvenience, but technical issues are sometimes unavoidable.
We recommend that you create a new withdrawal request. You may also try using a different payment method.
If you have any other questions, please do not hesitate to contact us.
Sincerely,
7Slots Casino
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6 months ago
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It is the only payment option I have. I will do it again with the same option.. This is generating a more formal claim with all the background information to the SCJ of my country.. I hope I don't continue having problems..we are already heading into the month with this procedure.
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6 months ago
Thanks for your patience.
- Was your withdrawal successful this time?
- If not could you please share which options are available for you when attempting to withdraw your winnings?
- Has casino support recommended any particular payment method causing the least amount of issues when withdrawing in your country?
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6 months ago
Translation
After so long, more than 1 month..
I have received my withdrawal.
greetings
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6 months ago
Dear Paulina67,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and 7Slots Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
