The player from Chile had been awaiting the payout of her winnings worth 7,300,000 that she had requested for withdrawal on August 21. Despite having waited beyond the given 21-day timeline and having been asked to wait for another two days, her funds had still not been remitted. After a lengthy process involving account blocks due to casino errors, requests to split the withdrawal into smaller amounts, and delays in processing, the player opted to receive the remaining balance through Bitcoin. The casino had processed the Bitcoin withdrawal, and the player had confirmed receipt of the funds. The complaint had been resolved successfully with the assistance of the Complaints Team, and the player had expressed gratitude for the support received.
7Slots Casino - Player's payout is delayed.
Amount: $8,650,000 CLP
7Slots Casino
Safety Index:HighCase closed
RESOLVED
Case summary
On August 21, I played at the casino and won a total of 8,725,000. From this win, I requested a withdrawal of earnings amounting to 7,300,000. I was told I would need to wait 21 days, a period that ended on September 19, but my prize money has still not been remitted. I need a response from the financial team as the support team has informed me that I must wait an additional two days given that each case is manually analyzed. However, I believe that a 21-day period should have been sufficient.
Dear Natytaaa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Hello, the truth is that it is the first time that I have won something, the casino support has always treated me very well, so I have no complaints, the identity verification was on August 30
Dear Natytaaa, have you received your winnings yet or are you still waiting for them?
Thank you very much, Natytaaa, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
I hope it will be resolved soon because more than the 21 days of waiting have already passed and nothing
Hello Natytaaa,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite 7Slots Casino to join the conversation and participate in the resolution of this complaint.
Dear 7Slots Casino,
Can you please provide an update on the payment status?
Thank you.
Kind regards,
Tomas
Hello!
Dear Natyta,
Firstly, we want to apologize for making you wait.
Since you contacted us in the chat, we have started investigating the reason for the delay within our company.
As I can see, my colleagues from the financial department have checked this information and provided an update.
As my colleague from the support chat already told you, it is necessary to create separate withdrawal requests for limited amounts.
I can see that you have already created such requests and cancelled the previous payouts.
We want to thank you for your understanding. I can assure you that the new payout requests will be processed promptly.
We will do our best to improve your impression.
We apologize once again for any inconveniences caused.
Thank you for choosing 7Slots Casino!
Thank you very much, if the first withdrawal has already been deposited, I hope this does not take too long and the withdrawals are canceled more quickly because dividing the amount into 1,245 withdrawals is a rather overwhelming issue, but I hope to have good attention from the casino as it has been until now. now
I was making withdrawals and my account was blocked 😡😡
They inform me that my account was blocked for breaking the rule and I did not break any
I want to clarify that I have never denigrated the treatment that the casino has had with me, on the contrary, I highlighted the attention of the customer service and the attention of the executive Fernando, who was the one who responded to me. My complaint was about the waiting time. I never said that it was a bad thing. casino or anything, I just need my winnings to be cancelled, I want to continue playing because I know it is a serious casino I am just waiting to withdraw my previous winnings
I feel really scammed by the 7 slots casino, they play with people and excite them based on lies and deception, I want what was agreed in the response given by the casino to be fulfilled 
Dear 7Slots Casino,
Can you please provide us with any reasons why the player's account has been blocked?
Thank you.
Kind regards,
Tomas
I demand that the casino comply with the refund of my account and my funds as promised by the executive who responded to this same complaint, 
Hello!
Dear Natyta,
I apologize for the delay in our response.
I understand your concerns regarding this situation. I would like to reassure you that every account undergoes a thorough review before any action, such as a block, is taken. It's important to note that the account was blocked due to a violation of the website's rules.
Instances like these are carefully investigated by the relevant department, and if any suspicious activities were observed on the profile, your account may have been blocked.
In this situation, we cannot offer any refunds, as you agreed to our terms and rules when creating your account.
Thank you for your understanding,
7Slots Casino
Your response is illogical, like after stating what would be cancelled, after making me divide my profit and having paid only 1 withdrawal, they say that I broke a rule that does not exist because I read and reviewed them completely.... It is not easier to admit that They are scammers who play with people's dreams.
Dear 7Slots Casino,
Could you please provide us with an explanation of the player's situation in more detail from your point of view? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate
its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).
Thank you in advance for providing the information.
Kind regards,
Tomas
Dear Natytaaa,
I hope this message finds you well. I am writing to address the recent issue regarding the blockage of your account on our platform. We deeply apologize for any inconvenience this may have caused you.
We initiated an additional check of your account and found a mistake in our system which caused an account block.
We understand the frustration and inconvenience that the account blockage may have caused, and we take full responsibility for this error. Rest assured, we have thoroughly reviewed the situation and have identified the mistake that led to the blockage.
As a measure to rectify the situation, we have initiated the refund process for the balance in your account. As for now, the real balance is on your account.
We value you as a customer and appreciate your understanding and patience in this matter. We sincerely apologize once again for any inconvenience caused and assure you of our commitment to providing you with a seamless experience moving forward.
You are welcome to request a withdrawal.
Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.
Thank you for your understanding and cooperation.
Sincerely,
7 slots Casino
The withdrawal can be a payment and not wait again for 21 more days, I assume?
Thank you for the information, 7Slots Casino.
Dear Natytaaa,
Can you please update us once you have made the withdrawal requests? Thank you.
Kind regards,
Tomas
If Thomas, no problem, I'll update you on how much my money has.
I hope that 7slots casino does not make me wait the 21 days again, if my account has already been verified, it will generate a single withdrawal this time for 8,600
000 and I hope they don't tell me again that I should cancel it and withdraw it in small amounts because I have been waiting since August 21 and it is quite frustrating
Dear 7Slots Casino,
Can you please inform us how the player's withdrawal request will be processed? Thank you.
Kind regards,
Tomas
Dear Natytaaa,
The withdrawal will be processed within the terms specified in the Terms and Conditions. However, I want to draw your attention to the fact that this is the maximum time frame.
Our specialists in the financial department always do their best to process the payout as quickly as possible.
As I can see, one payout request has been successfully processed from our side. The remaining payout requests will be processed soon as well.
Please don't worry and wait. At this stage, there is no reason to be worry about.
Best regards,
7Slots Casino
Dear 7slots, indeed a request for $232,000 was deducted from the real amount, in the system it still appears processing but it is not credited to my bank account, I appreciate your response and I hope my full withdrawal will be credited as soon as possible
Dear Natytaaa,
Can you please continue to keep us updated on the withdrawal progress? Thank you.
Kind regards,
Tomas
The first withdrawal is in my account again and it appears with an error, I need a solution I do not want the 21 days to pass and have to wait longer, the request was made on August 21 and I have already been waiting for 2 months I need a solution
Dear 7Slots Casino,
Let me quote your statement above:
Please don't worry and wait. At this stage, there is no reason to be worry about.
Can you please explain why the player's withdrawal request failed?
Best regards,
Tomas
Dear Natytaaa,
We regret to inform you that the payout has been canceled due to unforeseen technical issues.
Rest assured, the remaining payouts are currently in the queue for processing and will be addressed accordingly. We apologize for any inconvenience caused and appreciate your understanding and patience during this time.
Best regards,
7slots Casino
I just hope this is soon, thank you very much for your response
Dear 7Slots Casino,
We understand that mistakes and unexpected issues can occur. However, in this particular case, it seems that the player has followed all your instructions correctly, yet withdrawals are not being processed on your end. To ensure the payments start to process, I am extending the timer by 7 days.
Please inform us as soon as the transactions have been completed.
Thank you.
Kind regards,
Tomas
Dear Natytaaa,
We are writing to inform you that, due to technical issues, only one of your recent withdrawal requests has been canceled. We apologize for any inconvenience this may have caused.
However, please be assured that the rest of your payout requests are currently in the queue for processing and will be addressed promptly. The payout requests will be processed within the terms indicated in the Terms and Conditions of the website.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you.
Thank you for your understanding and patience in this matter.
Best regards,
7Slots Team
I just don't want to find new surprises, the wait has already been quite overwhelming, you will understand that if the original request was in August and we are already in November, I just want my withdrawal to be canceled as the customer service executives have told me in a single payment and not be surprised that they are going to cancel an amount per day because I requested 8,650,000 and not 24 payments of 366,000 as the casino divided it, which from what has been explained to me will arrive in a single payment.
Dear Natytaaa,
Can you please update us on the current situation? Has there been any progress with your withdrawals?
Thank you.
Kind regards,
Tomas
Hello Tomás... It still remains the same, they gave me a payment date for November 17, which is where the maximum period of 21 days is met, I just hope that this time it is true 
Thank you for the information. I'm now extending the timer by another 7 days, and hopefully, we will be closing the case as resolved.
Kindly let me know if there are any changes in the meantime.
Kind regards,
Tomas
Thank you Tomás for your help and concern about any changes, I will let you know, I hope it is positive.
Hello Thomas, I am still waiting according to the response from 7slots casino, the payment should be registered on the 17th of this month, there are 21 days of this long wait.
Dear Natytaaa,
To ensure that we have accurate information regarding your withdrawal, I'm now extending the timer for the casino. We hope to receive a response from them within the next two days. In the meantime, please let me know if you have already received your payment. Thank you.
Kind regards,
Tomas
Hello Tomas, good morning, I have not yet received my withdrawal money, hoping that it will be deposited on Friday.
Hello Tomás, good day, today I checked my casino account and everything is still the same, today the 21 days of waiting were completed.... And I have not received a response from the casino except that if the payment does not appear in my account today, I must contact you again. tomorrow... God forbid that I have to wait only until the afternoon and no more days since I have had this problem since August 21... Best regards
I swear that with each passing day I feel more frustration with 7slots casino, until when do I have to continue waiting, the 21-day deadline has already been met and now they say that I have to wait a little longer.... I have been waiting for 4 months to be deposited... ..
Good morning, dear Tomás, the 7slots casino has not yet deposited my winnings. In fact, they do not even give an accurate answer. This already seems like a joke in poor taste. I have been waiting for 3 months for my withdrawal to be canceled. It is of no use to me if it continues to extend. plus the deadline, on this same platform the casino assured that my account was carefully reviewed and that this time I would not have any problem with my payment, however, 6 more days have already passed than the 21-day period. I need seriousness and for 7slots casino to cancel the money I won, I don't want to think that this is a scam that plays with the hopes and feelings of the people who believe in this platform. I hope they take responsibility once and for all and the payment is reflected in my bank account.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
They weren't even present during the previous deadline... It's shameful how they make fun of people
because the casino blocked my account again 
I demand that the casino comply with what was agreed, it is a shame that they make fun of people in this way
Dear Tomás, I need 7slots casino to clarify why my account is being blocked due to suspicion of fraud. That was the answer the customer service executive gave me. Yes, when they enabled my account, the only thing I did was request my withdrawal. 
The casino not only refuses to cancel my withdrawal, but in every conversation they denounce my integrity as a person. I demand to know why I am accused of being disloyal and committing fraud.
Dear 7Slots Casino,
Can you please provide us with an explanation regarding the player's account being blocked again? As per your previous communication, it was stated that the blockage was due to an error on your side. However, it seems that similar issues are recurring, ranging from account blocks to technical problems with withdrawals, and no progress has been made so far.
We would like to request you to provide us with detailed information regarding the situation within a reasonable time frame. If we don't receive this information, we will be compelled to close the complaint as unresolved. Unfortunately, this may negatively impact your rating.
Dear Tomás, in case this complaint is closed due to the 7slots casino's non-response, can I continue to file more complaints against him until he answers me with something coherent???
Dear Natytaaa,
I am writing to extend my sincerest apologies for any inconvenience caused by the temporary locking of your account. We understand the importance of accessing your account seamlessly and regret any frustration this may have caused.
Upon thorough review, it has come to our attention that this action was taken due to an inadvertent mistake on our end. We deeply regret any inconvenience this may have caused you.
In addition, I would like to assure you that the requested payout will be processed within the agreed-upon terms.
Should you have any further concerns or require clarification on this matter, please feel free to reach out to our customer support team. We are here to assist you in any way we can.
Once again, I apologize for any inconvenience caused, and I appreciate your understanding in this matter.
Thank you for your patience and continued trust in 7Slots Casino.
Warm regards,
7Slots Casino
This time I requested a new withdrawal for a lower amount so that I could wait only 5 days, once this amount is canceled I will request the maximum amount I have left. Hoping I don't have to wait 21 days again and the casino blocks my account again
Dear all,
We want to make one final attempt to resolve this issue. I am extending the timer by seven days. If no payment is received by the end of this period, the case will be closed as unresolved. The casino will not be able to extend the timer again simply by making empty promises.
Kindly keep us updated on any developments. Thank you.
I checked my account today and the withdrawal for 250,000 is in process. Once this is cancelled, I will request the remainder of my money. I will inform you of any modification to the casino immediately. 
Dear Natytaaa,
Unfortunately, we regret to inform you that your recent withdrawal request has encountered an unforeseen issue.
After processing your withdrawal request, we encountered a complication with the bank, resulting in the refusal of the transaction. Your withdrawal canceled due to refusal by the issuing bank.
To expedite the resolution of this matter, we kindly request that you consider using an alternative payment method or another card.
Should you have any questions or require assistance in choosing an alternative payment method, please do not hesitate to contact our customer service team. Our support team is available to guide you through the process and address any concerns you may have.
We apologize for any inconvenience this situation may have caused and appreciate your understanding and cooperation in resolving this matter promptly.
We look forward to assisting you with your transaction using an alternative payment method.
Best regards,
7Slots Team
Can you answer me why they won't let me make the withdrawal now?
Dear Natytaaa,
Can you please confirm if you have made any new deposits during the period while we are solving this case? Thank you.
If newly. I deposited 6,500 pesos but they say I must contribute 15,000
And can you please explain why you have made these deposits? Was there any reason to deposit more when having issues with withdrawing funds?
Yes, because I wanted to verify if my debit card was the problem to withdraw my funds since they had suspended the withdrawal so many times
And they told me that the card was not the problem, one of the previous executives told me to withdraw it through a bank transaction
Dear Natytaaa,
The previous withdrawal requests have been cancelled due to the mistake from our side. Your account was blocked because of a system mistake. We want to bring our sincere apologies for the inconvenience caused by the recent cancellation of your withdrawal requests and the temporary blockage of your account.
But we must bring to your attention that a withdrawal request in the amount of 250,000.00 CLP was canceled due to the refusal by the issuing bank.
In this case, we kindly request that you consider using an alternative payment method or another card.
Best regards,
7Slots Casino
Now make a new withdrawal for an amount less than that, with withdrawal to another bank account from another bank, I hope this time I will not have problems with that withdrawal
I suppose that if I make withdrawals of 30,000 the casino will not close my account again
Dear, 7slots casino asks me to believe multiple requests for withdrawals of up to 30,000 pesos, that would be 286 withdrawals, it is a great joke, they already did the same thing to me once and blocked me, I need my money and it is fair for us to wait so long again
Dear Natytaaa,
To ensure the continued security and functionality of your account, we kindly remind you to adhere to the rules and guidelines outlined on our website. As long as you comply with these rules, your account will remain active and accessible.
Please be advised that the creation of smaller payout amounts is a matter determined by our payment provider's policy. The payment provider may establish certain thresholds, limitations, or transaction minimums that impact the disbursement amounts.
Best regards,
7Slots Casino
My earnings are 8,717,000 by creating multiple withdrawals that will not cause them to close my account again... How should I make a daily request or how many daily requests can I make I do not want to be harmed again
I made 10 requests while I really don't want any more surprises, I've been waiting for a long time, I need to know if this will take a long time and how many more requests I can make
Dear Natytaaa,
Any updates regarding the payment? If nothing has been changed, as already mentioned, I will have to close the complaint as unresolved, which will negatively influence the casino's rating. Please update us on the current disputed amount. Thank you.
I am waiting for my withdrawals to be canceled, Tomás, I ask you please, if you can wait for me, I will not lose hope that the 7slots casino will take responsibility and cancel my winnings.
If this is your request, we can wait. However, please keep in mind that extending the timer again and again without any progress on the casino's side will not harm their rating. Only closing this complaint as unresolved may prompt the casino to take action and pay the winnings to you. I will set the timer for another 7 days, which will be the last one. I am hopeful that we will see some developments soon.
dear Tomás, the 7slots casino once again has a technical problem due to my withdrawal, I am already tired of the deadline being met, the casino cancels my withdrawal, they ask me to do it again and a problem occurs again, it is not braver to come out and show your face and dec 
They are scamming people, they have no intention of canceling my winnings, I made a withdrawal for a much lower amount and after waiting, they tell me that there was a technical error, enough is enough, I need someone to guarantee my money as quickly as possible. possible, the account has already been verified on many occasions in this casino, I have been treated as fraudulent, what a disloyal player by the operators, I need them to show their face, I am tired of waiting, I have to wait a little longer since August 21, they don't believe which is more than enough time, if it's not one thing it's another
Dear Natytaaa,
Our financial department has given priority to resolving this situation, and we diligently check the payments every day.
I would like to bring to your attention that the transactions have been successfully processed from our side.
Unfortunately, your bank has once again refused the payments from us.
Please be assured that this error is not on our side. If the bank declines the payment from us, we have limited influence over this matter.
In light of this, we recommend using the Bank Transfer method to initiate new payout requests.
We understand and apologize for the inconvenience caused by the extended wait time.
Rest assured, we are making every effort to ensure you receive your winnings as promptly as possible.
We take pride in being a fully transparent and reliable casino, and we facilitate successful withdrawals for numerous users every day. We highly value our reputation and are committed to maintaining the trust of our players. I am confident that you will receive your payment soon as well. However, to prevent any further cancellations from your bank, it is advisable to consider using an alternative payment method for your transactions.
Thank you for your understanding.
Best regards,
7Slots Casino
Dear 7slots: this situation is really strange since I changed banks to receive my withdrawal, you will understand that after being blocked twice because of you and trying to recover my winnings since August 21, I have every right to be upset, I don't know if I will really be the only person with bad luck in this life. I will try to make a change in the withdrawal method again for the 8,000,000 but I think that if my account has been analyzed and verified so many times it should not be or considering that they made the mistake of blocking my account twice after waiting for the 21 days for the deposit that the casino will deposit the winnings before the date, as compensation for the bad times they have caused me.
There I canceled some of the withdrawals of 30,000, there were 6 that I could not cancel because they were in process and I generated two withdrawals by bank transfer, one for 8,300,000 and another for 210,000, so my withdrawal would be for a total of 8,690,000, I hope with With all my heart, this time my deposit is soon and without any more problems, it is not fair if my account has already been verified for 5. Months that I continue waiting for my profits for another 21 days. NATALY PAREDES says goodbye hoping for success this time
Dear Natytaaa,
As I can see, you have created new withdrawal requests via the Bank Transfer method.
I have forwarded this information to the financial department to expedite the withdrawal process.
We will do our best to process the payout from our side as soon as possible. We hope that, this time, the bank will accept the payment from our side, and you will receive your winnings.
Please be assured that your case is under my control. As soon as there is any update, I will let you know.
Best regards,
7Slots Casino
Dear Natytaaa,
Firstly, we would like to express our gratitude for your patience. We highly value it.
Upon checking, we have successfully initiated one of the transaction requests using the Bank Transfer method. We kindly request you to use this method for the remaining transactions as well. Transactions initiated through Bank Transfer will be processed promptly.
I will keep you informed of any updates regarding your withdrawals.
Wishing you a great day!
Best regards,
7Slots Casino
Indeed, one of the requests has already been successfully deposited, the requested withdrawal is 1,199,000. - which is supposed to have a maximum deposit time of business days. If I would like to know if the rest of my withdrawal, once it is cancelled, will I be able to request it in a higher amount than withdrawals of 30,000.- I will be attentive to your response and I reiterate my gratitude.
Dear all,
I'm glad to see there has been progress finally!
Natytaaa, can you please confirm what amount you have received so far, and what amount is left to be withdrawn? Thank you.
I received 30,000 pesos, I have 8,650,000 left to withdraw but at the moment I requested 1,190. 000.- so that it was deposited within the 5 business days indicated by the casino regulations and after that I want to withdraw the remaining amount, I understand that the provider requests maximum withdrawals of 30,000 pesos but I am trying to achieve a single withdrawal for the 8 millions and fraction to avoid having to generate 280 transactions of 30,000
This is the balance I have left to withdraw specifically 
Dear 7slots, I contacted Rafael from customer service to find out why my withdrawals still appear in new status and he informs me that they are in the account verification process and that this can take up to 30 days and that they are momentarily suspended, my deposit request according to the 5 day wait should be on the 15th of this month, attached conversation 
I would like to ask if you could give me some information
Tomás, please help me get the casino to explain what happens with my withdrawal.
Dear 7Slots Casino,
Could you please let us know if there are any issues with the player's withdrawal requests? Could you provide more information about the verification process that your customer service agent mentioned? Additionally, why would it take up to 30 days to complete this process? We would like to remind you that we have previously decided not to accept any further excuses. However, we have noticed that only 30,000 CLPs (approximately 35 USD) have been processed so far, which does not represent significant progress considering the player has been waiting for 2 months. This contradicts your terms and conditions, which state a monthly withdrawal limit of 15,000 USD. This limit does not align with the situation the player is currently facing.
If there is no improvement within the next 7 days, we will close this complaint as unresolved and also update the withdrawal limits in the review, which will have a negative impact on your rating.
Dear Natytaaa,
I want to assure you that we are making every effort to process your withdrawal request as swiftly as possible.
The requested withdrawal amount is 1,110,000 CLP, with 90,000.00 CLP already processed on our end. An additional 210,000.00 CLP is currently in progress on the provider's side.
However, it's important to note that your bank does not accept payments requested via the card method.
To ensure a smooth transaction, we kindly request that you make future withdrawal requests using the Bank Transfer method, as it aligns with your bank's payment acceptance criteria.
Part of the current payout in progress is via the card method, but the remainder will be processed shortly.
Regrettably, we cannot process all withdrawals simultaneously due to limitations on the payment provider's side.
An additional term has been announced due to the situation with the bank declines. However, it's crucial to understand that this term does not imply that the player must wait 30 days to receive the payout. We have chosen to process withdrawal requests incrementally to avoid additional declines from your side.
At this stage, I recommend you to wait a bit more. If the payouts currently in process (via card method) face further declines, please consider creating a Bank Transfer withdrawal.
Please be assured that this is a temporary measure, and we are committed to processing all pending withdrawal requests promptly to ensure you receive your payments without complications.
Thank you for your understanding and cooperation.
Best regards,
7Slots Casino
My withdrawals were requested via bank transfer to my bank, which has only been deposited 90,000.- whose payment date was for the 16th of this month and today being the 18th it has not yet been cancelled, you will understand that it is illogical to be told that I waited longer when since August 21, when the imposed deadline expired, the casino has blocked my account twice and then the requested withdrawals appear with an error. The casino asked me to make withdrawals for an amount of 30,000 pesos and I complied with that but it is assumed that for the requested amount the casino should cancel this amount in a wait of 5 business days which has already been fulfilled
It should be noted that the day I requested the transfer of 30,000 by bank transfer, I asked the executives if it was necessary to eliminate the 6 withdrawals that were pending due to withdrawal to my bank card and they asked me to wait for the completion of the withdrawals first.
I want to know how much longer I should wait for the remaining deposit, if the casino's deadline for the amount was 5 business days and 10 days have already passed, and the executives tell me that each withdrawal that has been processed goes to the experts and that takes 5 more days, I want to clarify and emphasize that the casino asked me to generate withdrawals for a maximum of 30,000 clp and so far they have only deposited a part of it in 10 days alone, 120,000 clp have been canceled. I canceled the card withdrawals yesterday, remaining the rest in transfer, I need a clear and precise answer as to when the remainder will be deposited
Dear Natytaaa,
I understand your eagerness to receive your winnings promptly, and I want to assure you that we are making every effort to process withdrawal requests as swiftly as possible.
However, it's important to note that our payment provider has certain limitations, necessitating us to process withdrawals one by one.
Currently, 180,000 CLP has already been credited, and an additional 90,000 CLP has been processed in the past 24 hours, awaiting crediting shortly. The progress is visible, and we anticipate that the remaining requested withdrawals will be credited in full soon.
We appreciate your patience and understanding during this process. It's crucial to comprehend that our approach aims to prevent potential issues, such as declines by your bank, and ensures you receive your winnings smoothly.
Thank you for your understanding and cooperation.
Best regards,
7Slots Casino
Dear Natytaaa,
Can you please confirm if you have already received 180,000 CLP? Also, please update us once you receive an additional 90,000 CLP. Additionally, can you please let us know the number of withdrawal requests that are currently pending?
Thank you.
Good afternoon Tomás, yes I received 180,000, the deposit of the 90,000 is pending and pending this withdrawal there are 25 applications that have not yet been processed. And after this I must make the withdrawal of the 7 million and remaining fraction in withdrawals of 30,000
Natytaaa, can you please confirm how long it takes to process a single withdrawal request of 30,000 CLP?
Tomás, I requested 1,190,000, which was divided into 39 withdrawals of 30,000 pesos on December 9, and as of today, 23 applications remain to be processed that still appear in new status. And I have received 180,000 plus 30,000 of the 90,000 that they told me were in process.
Dear Natytaaa,
I hope you are doing well! Can you please update us on the current withdrawal progress? Thank you.
Hello Tomás, so far there are 13 requests left to analyze and deposit and after this I will request the remainder of my balance, it has been gradually canceling me. Waiting for them to advance my retirement quickly
All right, Natytaaa. Kindly let me know once those 13 requests have been processed and we can move from there.
Thank you.
Yes Tomás, thank you very much for your help in all these months.
As soon as this application process is completed, I will notify you to begin withdrawing the rest of my profit.
Good morning, shots of the previous withdrawal, there are still two withdrawals in processing, they have not yet been canceled and now make new requests... Waiting for the casino to speed up the procedure in which it was supposed to be 5 business days for the amount and since December 9 As of today, the total of the first withdrawal has not yet been paid.
Dear Tomás, today the two missing requests were deposited, now waiting for the deposit of the new request to be generated, which the casino rules assume a period of 5 business days.
Hello Natytaaa,
Thank you for keeping me updated. I think we are on the right way finally. What is the current status?
Today the 5-day wait for the deposit of the new withdrawal expires, but when I check my account they are still in new status, when I contact customer service they tell me that until today the deadline has not yet expired, that if not tomorrow It is deposited, I must contact you to see how you can help me. Any news or modifications I will let you know immediately, have a great day Tomás
I would like to know why once again the casino executives tell me that my account is under review and that I must wait longer again. Today the 5 business day deadline was met and my requests are still in new status. The previous withdrawal took almost 30 days to be deposited in full Tomás, I need your help or have 7slots casino give me a concrete answer about what is happening
Dear 7Slots Casino,
Can you please explain why the player's account is under investigation again? Which means another prolongation of procession of the withdrawal requests.
Dear Tomás, at the time I wrote about my case, the casino promised to expedite my withdrawal, they themselves asked me to create requests for 30,000 pesos and now when the waiting time was met for the 5 days, which is Monday the 8th, they have only processed me 3 withdrawals, they have processed a daily withdrawal for me, it is not fair that the only response that the executive Joaquín gives is that he understands my frustration but that I should wait longer if they process a daily withdrawal for me I will be waiting almost a month and I have more than 7 million left To withdraw I need a solution and not be asked for more waiting time. My profit was obtained on August 21 of last year. I think it is more than enough time. I don't understand how they tell me that the experts are reviewing my account if it is more than reviewed, my annoyance is logical
Dear Natytaaa,
The withdrawal process has been initiated, and your transactions will be processed within the nearest time. Unfortunately, we cannot process them simultaneously because they would be denied by your bank, and the process would restart from the beginning.
I want to draw your attention to the fact that these limitations are not set on our side. Please recall that attempting to process a larger amount at once resulted in the funds being returned to the casino account.
Alternatively, I can suggest using crypto methods, such as Bitcoin. With a single transaction, we can process the withdrawal from our side. If you need any assistance with making a withdrawal or understanding how to use crypto wallets, we are here to help.
However, if you prefer to receive the withdrawal via Bank Transfer, we kindly ask for your patience.
Unfortunately, we cannot expedite the process due to limitations on the side of your bank.
Thank you for your understanding.
Best regards,
7Slots Casino
I personally contacted my bank and I have no limits on receiving money in a single withdrawal through an electronic checkbook by bank transfer method, the problem was generated through the card, the problem is that if the withdrawal amount In total, the wait of 5 business days is maintained because a daily withdrawal is processed? There the 5 days are not met, the time I wanted to make the withdrawal now for a single amount the executive told me to make it again for amounts of 30,000 pesos. Now if I made the total withdrawal through those bitcoin accounts, how much longer should I wait?
I need 7slots casino to process more than one withdrawal as well as the previous withdrawal, the previous withdrawal took a while but 3 withdrawals were processed daily, if they process 1 daily withdrawal it would be approximately 35 days of waiting and not the 5 that exists in their own regulations
 In this conversation the executive makes it clear that the delay is part of the casino that is verifying again
Tomás I ask for your help again, I do not understand why my account is suspended while a verification of my account is carried out, when the only movement I maintain in 7slots casino is the withdrawal of my funds. In the 7slosts publication it does not talk about this new verification, it is logical that I do not invest in new plays if I have not yet been able to withdraw my profit obtained in August of last year
Dear Natytaaa,
I have verified this information with our support team, and I apologize for any misunderstanding. The account is not currently under any verification process.
If you choose to create the withdrawal using a crypto method, we will prioritize and expedite the processing for you. Through the crypto method, you have the option to request the withdrawal of your entire real balance. Alternatively, you can opt to wait for the current withdrawal requests to be processed.
Thank you for your understanding.
Best regards,
7Slots Casino
Hello Natytaaa,
I highly recommend that you create a crypto wallet and provide a Bitcoin address. According to the casino, they will be able to process the remaining amount using this method. In my opinion, this is the best solution as bank withdrawals do not seem to be successful. It is difficult to determine which bank is causing these limitations, and we are not here to investigate such issues.
Let me know if you need any help regarding creating a crypto wallet. Thank you.
I don't know how to create that cryptographic account and if, after generating the withdrawal in that account, bitcoins can be transferred from that account to my bank account.
Dear Natytaaa,
I understand that using Bank transfer methods might be more familiar to you since you've used them before.
However, it's worth noting that crypto methods are currently the fastest on almost every platform.
To assist all users, we have prepared two comprehensive guides – one on how to make a deposit (https://7slots.casino/en/how-to-deposit) and another on where to download the relevant apps (https://7slots.casino/en/download).
I recommend exploring this method as a viable alternative. Our support team colleagues are also available to assist you in creating a withdrawal on our website.
I've confirmed this information with our financial department, and as per their details, you have the flexibility to request your entire real balance in a single transaction without any limitations. Popular cryptocurrencies like Bitcoin, Litecoin, Ethereum, and Tether are available options.
If you have any further questions or need assistance, feel free to reach out to our support team.
Best regards,
7Slots Casino
Dear 7slots, I prefer the traditional method and I hope and trust that this time my withdrawals will be processed according to what is stipulated in the regulations, I appreciate your response and I hope that my deposit is prioritized
Natytaaa, in order to give you our perspective on the situation, please take into account that this complaint has been ongoing for 3 months now. Fortunately, we have made some progress and you now have the option to receive the full amount via cryptocurrency. Both the casino and we have offered our assistance in creating a crypto wallet. However, despite these efforts, you have chosen to continue withdrawing your funds via bank transfer, which may take a significantly longer time due to limitations on the bank's end.
If this is indeed your decision, we will consider this complaint resolved, as the casino has shown its willingness to resolve the case and we have observed recent progress in the processing of your withdrawals. We hope you understand that we do not have the resources to keep this complaint open for another several months.
Please let us know your thoughts so that we can proceed accordingly. Thank you for your understanding.
Dear Tomás, I know that my decision to wait for the deposit in a traditional way may be a little ironic, especially if the 7slots casino assures that it will be quickly, but due to my work experience, I prefer to wait for the bank deposit, I personally request not to lose the support from you as a casino guru, I appreciate all the time in which you have intervened, I hope to be able to get the total of my withdrawal, the next withdrawal I make will be for the full balance, which would only be on hold for 30 days, which is the period established 7slots casino for bank transfers. Therefore, I humbly request that you continue to support me in this last retreat, Tomás. Please don't abandon me
Natytaaa, how much is remaining to withdraw? I'm quite not sure why it should take just 1 more month as per your statement above.
Don approx 7 million in the regulations it is established that this has a maximum period of 21 business days, Tomás please don't leave me.
Natytaaa, I believe you made an incorrect calculation. The casino has informed us that they cannot process more than 30,000 CLP within the 5-day time frame due to limitations between the payment provider and your bank. As a result, you will not receive the full amount in 21 days. Therefore, I have to insist on our position mentioned above.
Please understand that I have done my best to assist you, even though there have been multiple occasions over the past 3 months where we could have closed the complaint as unresolved. Fortunately, we have made significant progress, as you now have the opportunity to receive the entire amount through a single Bitcoin payment.
I kindly ask you once again to reconsider your options and inform us, as we do not have the resources to keep this complaint open for several more months.
Thank you for your understanding.
Tomás, the payments have not been processed at the casino. I have received up to 6 withdrawals in my bank at once but the experts from the finance department have not processed my withdrawals. It is more in the last conversation where the casino offered me bitcoins. 7slots processed withdrawals for me that same day, but after that there were no movements again. The payment provider does not deposit if the withdrawal is not processed and they still remain in new status.
The 5 business days to process a withdrawal according to the regulations is for the total requested amount, regardless of whether they are for amounts of 30,000 pesos because that is the information that the executives tell me now today again I received an email from 7slost support where they tell me that my account is being verified
What I want to know is if this complaint is closed and in the event that the casino will block my account by mistake again, I could create a new complaint, only in the case that I insist by mistake will my account be closed.
Natytaaa, in case there are any serious issues upcoming, then yes, we can reopen this complaint (please don't create a new one), but considering the situation, which is getting really time-consuming, we will again insist on the solution provided by the casino - Bitcoin withdrawal (if the issue is related to delayed payments).
To confirm, can we now close the complaint?
Dear Natytaaa,
I want to assure you that your account will not be closed at any stage to ensure you do not breach any website rules.
Currently, we have processed 1,290,000 CLP, handling the requests one by one to expedite the process for your benefit.
While we strive to deliver your withdrawals as quickly as possible, I'd like to emphasize that choosing crypto methods for withdrawal will result in a much faster process.
It's important to understand that our commitment to reputation preservation is unwavering, but the withdrawal procedure is not always within our control.
The complexity of the procedure lies in the fact that the casino functions as the sender of winnings, and the banking system on your side scrutinizes all incoming transactions.
We appreciate your patience if you opt to receive the payment via Bank Transfer or decide to initiate a new transaction through crypto methods.
Rest assured that you will receive assistance at every step of the process.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
7Slots Casino
Tomás, we could wait for this last withdrawal to be canceled and after this type the withdrawal of the remaining real balance in a single payment, but can you accompany me until this withdrawal is deposited, please?
OK. Let's wait for this last withdrawal to be processed. May I know how much it is? And how many requests?
There were 37 requests, of which 10 have been deposited, so I have 27 withdrawals left in new condition, approximately 810 thousand pesos
I will now extend the timer for another 7 days, Natytaaa. And this is the last exception I can make.
Please keep me updated. Thank you.
Dear Tomás and 7slots casino, the executives tell me that I could cancel this withdrawal and request a new one for cryptocurrencies for the total, but that would be extending the wait for 21 business days. I want to make it clear that at no time have I tried to make the customer look bad. casino but my account was blocked twice due to an error they assumed, then they made me divide my balance into payments of 30,000 which I did, the problem is not my bank or the casino payment provider, the problem is that since the last conversation The casino and the executives of the process department have not made progress on any deposits, they are still in new status, when the withdrawals appear in process within 24 hours, they are deposited in my account, so it is evident that the problem is the department that has not processed my request, now they tell me to create a single withdrawal who assures me that the finance department will generate the process of a large amount within an established period if they have not processed 1,190,000 for 16 days. Which should have been deposited on January 8.
Dear Natytaaa,
Our position is final. Just a reminder, you have to choose between a Bitcoin withdrawal, in which case we will keep this complaint open, or a bank transfer, which means there are 5 days left to see if your account is not being blocked again.
I understand Tomás, thank you very much, I am waiting for them to deposit the withdrawal that they still owe me and I will withdraw the balance in bitcoins.
Natytaaa, I'm glad that you have made this decision.
I kindly ask you not to request new withdrawals until you have created a crypto wallet. As of now, we will wait for the pending withdrawals to be processed, and once completed, the next step would be to make a single withdrawal of all the remaining balance via Bitcoin.
Please keep me updated on the progress. Thank you.
Tomás already believes the electronic wallet requests a single withdrawal of 300,000 from the bitcoins to prove that it is deposited and the executive Rafael told me that the casino has 5 days to process the withdrawal so those who were pending maintain the same time, the informs me that all these amounts will be deposited in 5 days, after these 5 days I withdraw the entire balance
Dear Natytaaa,
Thank you for your patience. I am pleased to inform you that the withdrawal request for 300,000.00 CLP, submitted via the Bitcoin payment method, has been successfully credited.
The remaining withdrawal requests have also been processed from our end. However, since they were requested via Bank Transfer, it may take additional time for the funds to be credited.
We kindly ask for your continued patience at this stage.
Have a pleasant day!
Best regards,
7Slots Casino
Dear, indeed the transaction for the 300,000 in bitcoins appears approved and the rest of the requests are being processed, which should not take long to be credited to my account. Once that amount has been deposited, I will request the rest of my earnings through bitcoins, since yes I request it now, the withdrawals that were requested on January 3rd will have to wait the same time as the next withdrawal of my earnings because the deadline is completely extended.
It was only with great happiness that I realized that my requests were canceled and deposited in my account, I just generated a new withdrawal for bitcoins.
Natytaaa, that is indeed good news!
Can you confirm if you have requested a withdrawal of the remaining balance through Bitcoin?
Dear Tomás, I just generated the withdrawal of the balance from my account. 
Thank you for the information.
I'm now awaiting your payment confirmation so we can finally close this complaint as resolved.
Thank you Tomás for all the support in these months, I will keep you informed of the progress of my retirement
Dear Thomas, take. I contacted the 7slots casino customer service executives who informed me that the process of my withdrawal for the 6 million and fraction has a waiting time of 21 business days, so that is how long I must wait.
Dear 7Slots Casino,
Can you please confirm if the time frame provided by your support member to process the Bitcoin withdrawal is correct?
Thank you.
Dear Tomas,
As mentioned previously, we have given priority to your account, and both withdrawal requests have already been processed from our side.
It may take some time for the funds to be credited. Based on our past practices, the winnings will be credited within the nearest timeframe.
Best regards,
7Slots Casino
Dear Tomás and 7slots casino, I want to thank you for your support in requesting my withdrawals. Today, with great joy, the transactions of the profits obtained have been completed. I can only thank you for your efforts.
After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, Natytaaa, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
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