7Slots Casino - Player's document verification gets rejected multiple times

Hello, good afternoon. The casino does not want to deposit the money I won... I have sent my document verification numerous times and they have yet to accept it, even though all my data is clearly visible. I need a solution!!!

Dear tichitarojas28, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear tichitarojas28,

Thank you for your feedback.

As I have checked, you've been requested to complete the verification process.

To finalize it, please upload a photo of the back side of your document.

Additionally, it is necessary to upload a screenshot of your personal account from your bank for the card (483031******2241).

Since your card doesn't have your name on it, we need to ensure that this card belongs to you. You can also upload a bank statement with your name on it and the card number indicated.

I want to draw your attention that the fastest way to receive assistance is to contact us via the online chat.

My colleagues are always glad to help you.

Best regards,

7Slots Casino

Hello, good morning, I have sent my ID photo, my photo with ID in hand, my name does not appear on the card because it is a virtual mach card but all the numbers appear. Yesterday, March 5, I sent all the documents again, and uploaded another card on both sides, where my name and information appear and today I received an email saying that my information cannot be seen legibly and I know clearly that it is me...

Dear tichitarojas28,

As I have checked, you haven't uploaded the requested documents yet. Please check the requested documents in the message above. If you need any assistance with the verification process, my colleague will gladly help in the online chat on our website.

Best regards,

7Slots Casino

Dear 7Slots Casino representative, thank you very much for getting in touch with us and assisting the player with his issue.

Dear tichitarojas28, could you upload the necessary identity documents to your profile? Please make sure you send all the documents on time and in the correct format.

Hello, good afternoon, today, March 18, I sent all the documents for my verification such as: my identity card, photo of me with my identity card and send proof that Banco BCI provided me with my card, where all my data appears... checking that it is my card ..

Dear tichitarojas28,

Upon review, it appears that you uploaded the requested documents yesterday at 21:02:28 (UTC). However, we noticed that a photo of the back side of your document is still missing.

The previously uploaded documents are currently under review. We will promptly inform you via email if any further information is required.

If you have any questions or require assistance, please feel free to contact us.

Best regards,

7Slots Casino

Dear tichitarojas28,

please upload the back side of your identity document to your casino profile.

Hello.. today, March 21, I sent all the documents already mentioned again and sent the one that was missing, which was my identity document on the back...the casino could already give me a solution to this since I sent all the required documents...

Dear tichitarojas28,

It is necessary to carefully review the document request in order to complete the verification process. Allow me to reiterate the document requirements for you once more.

To complete the verification process, kindly provide us with the following:

1) A bank statement to verify ownership of the bank card ending in 483031******2241, as there is no name on the card.

2) A photo of the card ending in 434559******2534 (please ensure the expiration date is visible).

3) A photo of yourself holding the bank card.

Please let us know if you require any further clarification or assistance.

Best regards,

7Slots Casino

Dear tichitarojas28,

Please upload all necessary documents for successful verification as suggested by the casino representative. Failure to cooperate will result in complaint rejection.

Hello.. I sent twice the bank receipt showing my name and the number of the card that the bank gave me, I don't understand why they are asking me for it again? And why are they asking me for another card if I already sent the one they needed and I have sent my photo with my card in hand many times!!!

Please note that during the KYC procedure, the casino will verify all the payment instruments used to deposit into the casino account to ensure that you are their rightful owner.

Today, Saturday, March 30, I sent a bank statement for my card that ends in 2241, which BCI Bank provided me with.

Send a photo of my card that ends in 2534

I sent a photo of me holding my bank card..

Dear tichitarojas28,

Thank you for uploading the documents.

As mentioned in the previous message, it's essential that the expiration date is visible, which seems to be covered in the documents you provided.

In this instance, could you please re-upload the requested documents in accordance with the instructions provided in the previous message?

Thank you for your cooperation.

Sincerely,

7Slots Casino

Hello, everything has been uploaded correctly.

I am very upset..!!!! Again they sent me the message that I cannot verify my account.... I sent all the required documents, they asked me for a bank statement of my completed card 2241, I sent it and all my information appears on that receipt and They tell me that my full name has to appear and my full name, ID and last 4 digits appear on the receipt. Afterwards the casino told me that all the digits of the card had to appear on the receipt and I spoke with my bank and they They said that any bank can send a statement with all the digits, only the last 4. I have been sending all the documents for many weeks and they do not want to accept them as possible!!!!

Thank you for keeping us updated.

Dear 7Slots Casino representative, could you please verify if the bank statement provided by the player meets the necessary requirements and advise on further steps, if required?

Hello, I received a message that my account was verified, what are the steps to follow to withdraw my money???

Dear tichitarojas28,

Thank you for providing the necessary documents for verification. I am pleased to inform you that your account has been successfully verified.

Moving forward, I would like to clarify our withdrawal process. Withdrawal requests will be processed in accordance with the terms outlined in our Terms and Conditions.

If you have any further questions or require assistance, please do not hesitate to contact us. We are here to help.

Thank you once again for your cooperation.

Best regards,

7Slots Casino

Dear tichitarojas28, I'm glad to hear that your account is now verified. You may submit your withdrawal request through your casino profile. Please keep in mind that you should use the same payment method for withdrawal as you used for depositing.

Could you please let me know if you submitted your withdrawal request?

Dear Veronika,

I am writing to inform you that upon conducting an additional check, we have discovered a breach of the rules of our website associated with the account in question. It has come to our attention that this account is a duplicate, which is strictly prohibited according to our terms and conditions.

As a result of this violation, the account has been blocked. Upon our thorough investigation, we discovered that the user in question uploaded identical documents to both accounts.

Thank you for your understanding.

Best regards,

7Slots Casino

Dear tichitarojas28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.