The player from Chile deposited 20,000 pesos to the casino, which have not been credited to the account for play. A subsequent deposit of 4,000 pesos was credited correctly, but the initial funds remain unavailable. We rejected the complaint because the player didn't respond to our messages and questions.
7Slots Casino - Player's deposit not credited.
Amount: $20,000 CLP
7Slots Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I deposited 20,000 pesos yesterday, May 29th, for the first time, and until today I have not been provided with the money to play... Later, I deposited another 4,000 and that deposit was credited... but nothing for the other. There is an online help section, however, they are never available... I kindly ask for assistance please.
Automatic translation:
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1 year ago
Dear Dany7355,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise which payment method you have used? Please forward your payment receipt n to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear Dany7355,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
