7Slots Casino - Player’s deposit is missing.

I made a deposit of 200, and it didn’t appear in the game. I made the payment through OXXO.

Dear 8713549653,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Well, I did make the deposit and I hope they resolve the problem.

Dear 8713549653,

Thank you for your feedback.

Unfortunately, we could not locate an account in our system associated with the email address provided (Garciaangel637**@gmail.com) or ID 17386979.

To assist you further, please provide accurate information, such as your registered email address/profile ID, or phone number.

Thank you in advance for your cooperation.

Best regards,

7Slots Casino

Dear 8713549653,

Could you please clarify the situation and respond to the casino, as they have been unable to locate your account?

We will be awaiting your response.

Best regards,

Nick

Dear 8713549653,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.