The player from Mexico made a deposit of 200 through OXXO, but the funds did not appear in the game.
7Slots Casino - Player’s deposit is missing.
Amount: Mex$200
7Slots Casino
Safety Index:HighSafety Index
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8.2
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Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 54m 11s
Case summary
1 hour ago
Public
Public
18 hours ago
Translation
I made a deposit of 200, and it didn’t appear in the game. I made the payment through OXXO.
Automatic translation:
Public
Public
3 hours ago
Dear 8713549653,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Casino Guru is examining the case
