7Slots Casino - Player's account locked due to multi-accounting allegation.

Today, I tried to log into my 7slots account and it says it's locked due to having more than one account. However, the situation here is that I made an account for a friend of mine. I have very rigorously verified my identity and my bank account. I understand perfectly well that it's one account per user. Please look into my case, verify my friend's account. We're not the same person, so you can't lock my account. I appreciate your help in advance.

Hello jose168901,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please when did your account got verified? Why did you create an account for your friend? Did you create it from the same device you play with your account on?

Please keep in mind that you can never create an account for a 3rd person or even use one device do access 2 casino account as it is strictly against the rules and they have the right to block both of you.

Looking forward to your answer.

Regards,

Nick

Yes, I used it on my device but she only believed it from there and she started using it. After that, I didn't log in to that account.

Hello jose168901,

Unfortunately, the casino had every right to close your account as you breached their terms and conditions and we are unable to do anything against it.

I'm really sorry that we could not help you out with this matter but it is strictly forbidden to do such things as registering for someone else or using a 3rd party device/payment in any online casino.

Best regards,

Nick