The player from Chile had her account blocked after she tried to withdraw 200,000 Chilean pesos. She was asked for verification, which she completed, but subsequently, her account was blocked under false accusations of having multiple accounts. We reached out to the player for more information but did not receive a response. Consequently, the complaint was rejected due to lack of communication.
7Slots Casino - Player's account locked after withdrawal attempt.
Amount: $200,000 CLP
7Slots Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
It turns out I attempted to withdraw a total of 200,000 Chilean pesos and was asked for verification, which took more than a week to be confirmed. Following this, I attempted the same withdrawal when the verification was successfully completed, only to find that after four days my account was blocked under the accusation of having multiple accounts, which is absolutely incorrect. I need my money to be released as I am being unjustly accused of something completely false.
Automatic translation:
Public
Public
5 months ago
Dear johanneastudi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
