7Slots Casino - Player's account locked after withdrawal attempt.

It turns out I attempted to withdraw a total of 200,000 Chilean pesos and was asked for verification, which took more than a week to be confirmed. Following this, I attempted the same withdrawal when the verification was successfully completed, only to find that after four days my account was blocked under the accusation of having multiple accounts, which is absolutely incorrect. I need my money to be released as I am being unjustly accused of something completely false.

Dear johanneastudi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear johanneastudi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.