7Slots Casino - Player claims that payment has been delayed.

Good afternoon, I've been waiting since Monday for 7slot to release my withdrawal.. I've contacted you several times and nothing. I already sent documents and everything else I needed and they don't want to pay me.

Dear GuiGrossmann,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear GuiGrossmann,

Have you received your withdrawal from the casino yet?

I do not recommend 7slot Casino to anyone, the advertising is very good but the customer service and payment is a total disregard. disappointed

Support doesn't help at all, all they do is tell you to wait, they told you to wait 5 days, then 5 more and finally they sent you an email from support that never arrives. In short, they don't want to pay me.. but when it came to depositing, it was very quick.

Unfortunately yesterday another deadline expired, so far nothing from slot7 release my money. Casino invests a lot in advertising but unfortunately it doesn't pay! #coup

Thank you for your reply, GuiGrossmann. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Hi Kristina.. on this platform I never made a withdrawal, I passed the verification I sent photos and documents several times until it was accepted and when it was accepted they gave me a deadline that again was not met. I recharged and won, I did the whole bonus rollover procedure.

Hello GuiGrossmann !

We are very sorry to hear that you had a negative experience using our casino. We want to help you resolve your issue, but to do so, we need to find your account. Please provide us with the email or phone number you used to register your account or your account ID.

that's what happens when we don't research the house before betting, because of the reputation we already know that the headache is certain!

Once again the deadline expired and the casino did not comply!

What a difficulty, 7sloth is hit!

Hello GuiGrossmann !

As we can see, the last withdrawal transaction has been successfully processed. We can see in the transaction history that you are manually canceling them occasionally. For the future, we ask you not to cancel your withdrawals and you can also consult the withdrawal rules on our rules page (rule 8.13)".

I canceled the withdrawal after waiting 20 days. And I made a withdrawal of 200 reais to see if it was faster.

GuiGrossmann, do I understand correctly that one withdrawal was processed successfully? Do you have any pending withdrawals at the moment?

Dear GuiGrossmann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon yes..

I canceled the big ones and made a smaller one to see if it would fall and it did

Thanks for assistance casino guru!

Dear GuiGrossmann,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru