7BitCasino - Player struggles to play redeemed bonus.

I received an email saying $20 deposit minimum and receive 200 spins so I deposited $25 btc and all bets are in btc and I can’t switch to usd and I don’t think they accept players from US but the Email doesn’t state that and it doesn’t allow me to text customer service and email kept spinning like hour glass so it wouldn’t go thru but why did they send me the email and it’s multiple emails day after day can I still have spins left and 0.40167 mBTC

~9.84 USD left I believe

Dear Georgey1230,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that from the deposited $20 is only $9,84 left inside your account? Have you placed any bets? Are you experiencing difficulties withdrawing your remaining balance, or what exactly is the issue, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

1. From deposited $25 bitcoin that I provided an attachment of there is $9.84 and most of the promo left I couldn’t tell how much I was betting because it was in Bitcoin I played some bets yes I can’t withdraw $9.84 because it’s too small of amount and I didn’t play enough to retrieve it. I received multiple emails from this casino and NEVER reached out to them .the emails with the bonus offers never said anywhere that US players aren’t qualified yet they took my deposit and didn’t say anything until I emailed them saying I couldn’t reach customer serve because it was blocked for me. . Also the law in Wisconsin states that no online casino is allowed to solicit a resident. Which they clearly did. Im asking for my $25 bitcoin deposit back into my wallet, why wasn’t it rejected? And they gave me my bonus spins before my Bitcoin was still pending and had zero or one confirmation when they credited my account. I provided all this information to the casino with pictures and to yourself on the previous email thanks

Thanks

Dear Georgey1230 and Guru Team,

We are happy to share with you that we've contacted Georgey1230, and our team has returned the amount of the deposit to the provided wallet.

We hope that this complaint will be resolved as soon as possible, and sincerely wish the customer all the best.

Kindest regards,

7BitCasino team

They sent me my bitcoin back and were very nice and sincere and everything I experienced was wonderful I just wish I could play there so if your not from the US checkout the list of countries that is okay to play and if you are allowed I suggest you give them a play so thank you Casino Guru and thanks 7bit casino my apologies and my bad your ok in my book and let Casino Guru know or myself when or if you are going to allow US players and I’ll be your customer 👏✌️👍😎🎰

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Georgey1230, for your confirmation and kind words, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Thank you, 7BitCasino team, for your prompt assistance. It is greatly appreciated.

Best regards,

Petronela

Casino.Guru