7BitCasino - Player’s winnings have been cancelled.

I had deposited money onto my account then started playing as you would! I got a few free spins here and there and manage to actually win when i decided to withdrawal my money about an hour later it was discarded?! I had no ideo why so i spoke on the chat line and they said i had broken terms and conditions simple as that! How could i have done that when all i did was play normally and the person in the chatline was rude about it and wouldn't explain anything!!! They seem like a bunch of scammers too me who dont care about the person playing and wont hand over any winnings to not use this site!!!!

Dear Blake,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"When playing with bonus funds, the maximum bet is 0.0006 BTC / 5 EUR / 5 USD / 9 AUD / 7.5 CAD / 55 NOK / 400 RUB / 0.04 ETH / 0.023 BCH / 0.13 LTC / 2900 DOGE / 5 USDT. This includes double up wagers after the game round has been completed (e.g. wagering winnings from X game round on red/black)."

Are you aware of placing a single bet higher than the maximum allowed? Could you please forward your game history to my email address: petronela.k@casino.guru. I hope, we will be able to help you with this case as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Blake,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.