7BitCasino - Player’s winnings confiscated.

They took my credit card info and let me deposit then I won.lkke 13,000 cashed put 3x and then they deactivate my account with almost $5,000.00 saying Americans aren't allowed to play at there casino but they will refund my money in my account if I take responsibility for the money ice done everything and then some they have asked of me at one point they tell me the funds have been withdrawn from there system and deposited to my account which is bull. Now there saying be patent and wait it's been over a week and they just keep shuffling me between departments with the bots filling in the emails

Dear Alaskanplayer907,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When have you registered an account in the casino?
• When have you deposited and played?
• Could you please share your communication from the casino regarding their decision to only return your deposits? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I opened the account around the 7th of June and played til about the 11th I sent you all emails and correspondence from 7bit. They initially said they would refund my money but haven't and now they keep putting me off.

Thank you very much, Alaskanplayer907, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you very much for the help. I don't know what else I could've done I mean if they didn't allow American players than why except my credit card info to begin with. Can you answer me this what can Peter do that you can not

Hi Alaskanplayer907,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite 7BitCasino to the conversation to participate in the resolution of this complaint.

Dear Alaskanplayer907 and Casino Guru Team,

Thank you for bringing this matter to our attention.

It is imperative for all players to carefully examine our terms prior to participating in any gaming activities to ensure compliance with local laws and regulations. Our policies, accessible directly from our website, explicitly state that each player holds the responsibility to determine the legality of their actions on our platform within their respective jurisdiction.

Our team understands the importance of timely payments and works diligently to ensure that all financial operations are processed as quickly as possible. Unfortunately, sometimes this process takes longer than usual. We would like to inform you that your refund has been successfully processed. Your funds should have already appeared in your cryptocurrency wallet.

It is our hope that our response will provide some clarity to the situation and reassurance that appropriate actions were being taken. If you have any further questions, please feel free to contact us.

Best regards,

7Bit Casino team

Yes I do see some of my money was returned ro My account 2500 but I had 4898 in Mt account so where is the rest of my money I mean to you 1400 is nothing but to me it is all I am asking is for the full amount in my account returned to me as promised by your casino several times is that to much to ask?

Hi all,

Thank you for your replies.

Dear 7Bit Casino team,

Will the player receive all their winnings?

Dear Alaskanplayer907,

Our team appreciates you taking the time to share your recent experience with us.

Upon thoroughly examining your account, it has been acknowledged that a full refund of your balance in the amount of 0.04088554 BTC has been processed. We would also like to emphasize that no funds that you had at the time of closure were left behind. Our team always values integrity and resolves all issues in compliance with all regulations.

Please find our response helpful and contribute to the resolution of this misunderstanding. If you have any further concerns or require additional assistance, please do not hesitate to reach out to our support team.

Best regards,

7Bit Casino team

That's BS

Dear 7Bit Casino team,

The player stated that they had $4898 in their account. What happened to the rest of the funds?

Dear Alaskanplayer907 and Casino Guru Team,

Thank you for taking the time to share your feedback.

The player complained that they were not paid all the money. We would like to emphasize that the customer had two successful withdrawals in the amount of 0.01400000 BTC and 0.01700555 BTC on 11.06 before the account was closed. After that, the balance was fully refunded to them in the amount of 0.04088554 BTC, therefore, the funds were paid in full. Our team consistently adheres to the principles of integrity and resolves all issues in accordance with applicable regulations.

We hope our response is helpful and aids in resolving this misunderstanding. Please do not hesitate to contact us if you have any further questions.

Best regards,

7Bit Casino team

Yes I did withdraw 2x after I won 13000+ one withraw was for 1000 one was fir 1200 and then I played and list 5000 that's when you locked my account your full of S#^@ intergrity my ass your a rip off and a liar why in emails from you did you declare my refund processed and then turn around and say it isn't I gave casino guru the emails which I stil have to prove your lying you bastards owe me 1400 and ill file a complaint with your gaming license in curacao if I don't get my money then we can see who's lying you SOBs

Not to mention the value of ll the free spins and comps my VIP2 level was supposed to give me.factor it ll in if you don't pay me ill dispute it with my credit card company and you'll be seeing. Charge back on there for 3500 the full mount of what I deposited you cheats if you won't play fair well then the gloves are off A$$Ho^/<s and I'm not about to pay you for something you won't pay we in full cuz I won you liars

Dear 7Bit Casino team,

Could you please send the player's game history and transaction history to my email address (peter.m@casino.guru)?

Thank you 7Bit Casino team for providing the requested documents.

Dear Alaskanplayer907,

I've reviewed the files and here's what I found: Your last bet was on Elvis Frog in Vegas game on 11.6.2024 at 7:25 and after that, your balance was 0.04095935 BTC. According to the data, you successfully withdrew 0.04088554 BTC on 25.6.2024 at 15:14. This information suggests that the casino paid you your whole balance, and no more funds were left in the account.

Dear Peter, I am starting to feel like your not doing your real homework and i think its time i took things above the casino guru platform thank you foe your help but your last message is by far the most ignorant thing ive read on here well that and your platform that stated 7bit casino was allowed to except players from washington and the fact that you posted that on this forum tells me you false advertised something and intentionally led me astray which which is i do believe illegal ill be talking to my attorney my blood sucking ambulance chasing attorney to see of there are legal grounds for a law suit against whoever created this . Also when you say you reviewed my account were you prehaps swamped with work or overwhlemed by the mathematics of it all? Either way 0.04095935 BTC was stated by 7bit to be left in my account when closed. But that does not equal the amount they credited my account 0.04088554 BTC cuz those 2 numbers are different aren't they? And another thing I stated in my emails to 7bit Elvis Frog wasnt my last game I played they are lying the screen shot will show you the last 5 games I played according to my Google chrome history not the 7bit deleted stuff they sent you. Thank you Peter for getting these cheats to pay what they did, obviously this is how they cheat people I mean why does my account show less then what I had in it? Why did they tell me several emails it had been processed when it hadn't? Why would they care about $4,898 dollars because they will get there license yanked if they keep breaking the rules it's not my responsibility to not give them my card it's there responsibility to not process it when the zip code clearly says an unauthorized location so thank you but if they don't pay me im suing them as well. Good day Peter i hope I haven't embarrassed you or your platform to much being honest pays dividends and so does throughly documenting everything as I do. Good day, Sir Peter

FYI, Peter Elvis Frog is what I hit a 3500 us dollar jackpot on sending Mt total to over 5300 I played a few more spins on 2 other games before retiring to bed for it was around 4am PST. And I woke up ate and tried to log in and thats when all if this BS started so now they have obviously tampered with documents and lied to you I hope you will give these bastards the ranking they deserve.

Dear Alaskanplayer907,

Is there any evidence proving that you had $5000 in your balance before your account was blocked?

I will email you my chrome history

Here is my browser history from the 10th of June to every website address I visited that day showing that they lied about the games I played so why wouldn't they lie about the total I had in .t account ²















Through the 11th when my account was 🚫

Dear Alaskanplayer907,

The screenshots above don't prove that you had $5000 in your balance before your account was blocked. Without such evidence, I'm afraid, there's nothing we can do to help you. Unfortunately, I have no other choice but to reject your complaint. If you disagree with our decision, please turn to the casino's licensing authority (https://casino.guru/licensing-authorities/curacao-license-3) and submit a complaint to them. I wish I could be of more help.

Best regards,

Peter