The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
7BitCasino - Player’s deposit has never been credited to her casino account.
Amount: €10
7BitCasino
Safety Index:Very highSafety Index
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9.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I made a deposit of 10 euros via Mifinity on 04/19/23 at 06:09. The amount was debited but not credited to the casino.
For 2 days I've been sending the same screenshots of the transaction over and over again and I've been told again and again that I should please be patient.
I also contacted the Mifinity support and they wrote to me that the transaction was properly completed by mifinity.
Automatic translation:
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Public
1 year ago
Dear mietz88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello, it has been resolved. The deposit was finally credited to me. 😉
I don't know if it was because I wrote to the support that I lodged a complaint about Casiniguru?! 🤷♀️
NEVERTHELESS MANY THANKS
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mietz88, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
