The player from California disputes the exchange rate of comp points at 7Bit Casino, claiming the advertised rate of 1 comp point equals 1.05 USD was not honored, resulting in a loss of 40 USD. After raising the issue with customer support, her account was deactivated, and she seeks both the owed amount and the restoration of her account.
7BitCasino - Player’s account has been closed after exchange rate dispute.
Amount: $40
7BitCasino
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Case opened
Current status
Waiting for player to reply
6d 20h 11m 56s
Case summary
3 hours ago
Public
Public
12 hours ago
"I have a dispute with 7Bit Casino regarding the exchange rate of comp points. The casino advertised an exchange rate of 1 comp point equals 1.05 USD, as shown in the screenshot I took of the offer. Based on this rate, I exchanged around 800 comp points, expecting to receive a total of 840 USD (800 comp points x 1.05 USD). However, after the exchange, I only received 800 USD, reflecting an actual rate of 1 comp point equals 1.00 USD. This discrepancy between the advertised rate and the amount I received was never clarified, and when I raised the issue with customer support, it was not resolved. Subsequently, my account was deactivated, which I believe was unfair and related to my complaint I would like 7Bit Casino to honor the advertised exchange rate of 1 comp point equals 1.05 USD and provide me with the correct amount for the exchanged comp points. Specifically, I request that they pay the difference of 40 USD that I should have received based on the advertised rate (840 USD total instead of the 800 USD I was given). Additionally, I would like the casino to review their advertising practices to ensure that the exchange rates are accurately displayed and honored in the future. Restoring my account access and addressing this issue transparently would be a fair resolution."
Public
Public
3 hours ago
Hello Yacobnocita,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Bit Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you ever claim comp points in the past?
- If yes, did you receive them in correct amount?
Looking forward to your answer.
Regards,
Nick
Yacobnocita has 6d 20h 11m 56s to reply
