7BitCasino - Player is experiencing difficulties completing account verification.

È 4 giorni che cerco di riscuotere una vincita ma mi continuano a dire ( via email) che devo confermare la email. Ho l ho fatto circa 50 volte ma niente . A me sembra tutto una truffa.

Dear Annalisa,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process? Have you tried requesting the manual e-mail verification?

I believe we will be able to help you with resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Si è l unico problema ho richiesto la bellezza di oltre 50 volte l inserimento manuale ma ho capito che non è vostra intenzione effettuare. Sono rimasta molto scontenta e sinceramente presa in giro

Thank you very much, Annalisa, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Annalisa!

From now on, I will be taking care of your complaint. I would like to invite 7BitCasino into this discussion in order to help us resolving the case.

Dear Annalisa and Casino Guru team, 

We sincerely regret about the issue that the player Annalisa experienced, however, we would like to shed the light on the situation that occurred. 

Firstly, the player was lucky in our casino, and she won the funds. Our team congratulates the players on it. We would like to point out that every player needs to pass the verification process for security purposes. 

The account verification was requested when the player made an inquiry for a withdrawal of funds. The player was asked to upload the necessary documents and confirm the email. We must emphasize that email confirmation is a very important part of player verification, since it confirms that the player has access to the mail, and therefore to the casino account. Annalisa has really provided us with documents, but she hasn't confirmed the email. We sent a lot of emails asking to confirm the email by clicking on the link that the player received upon registration or by writing to us from her email, so we can confirm in manually. Unfortunately, the player hasn't done it yet.  

Dear Annalisa, we kindly ask you to confirm your email for security reasons. We have sent you instructions on how to do it, and we kindly ask you to find our emails and follow it. After that, account verification will be completed.

Dear Annalisa, we sincerely apologize for any inconvenience caused, but believe us, we do everything to provide our players with a great service. Hope you will confirm your email and the verification process will be finished. 

Hope for your understanding and cooperation! 

Best regards,

7Bit Casino team

Buongiorno

Voi mi avete chiesto di confermare la mia email e io ho detto le vostre istruzioni per ben 50 volte. Poi mi sono stufata ho estinto il mio credito giocando tanto ho ben capito che non avevo nessuna possibilità di ricevere il prelievo. Mi spiace ma ho capito la vostra poca serietà e mi comportero di conseguenza

Hello Annalisa!

Do I understand it correctly, that you played and lost the balance you wanted to withdraw?

Si tanto ho capito che non li avrei mai visti

Unfortunately, we are forced to reject this complaint, since the player already lost the amount that she wanted to withdraw.