7BitCasino - Player has succeeded in opening an account from a restricted country.

I searched for casinos open to US players, and multiple sites listed that 7bit casino allowed US players. When I went to sign up there were no restrictions and they accepted my deposit after I created an account. I played several games and ended up with winnings of 24 btc. When I went to look into withdrawing and figuring out what I needed to do to do this, my account was closed. I emailed them trying to sort things out and I was told that they do not allow players from the US to have accounts or play at their casino. I asked for a refund of the deposited money and that I felt I should be entitled to the winnings I had from the deposit I made and the only response was that my account was closed and I could not access it anymore. Yet, they continue to send me emails advertising their casino and offering bonuses, etc. I was trying to search for what I can do about this and came across your site.. Hoping maybe you guys have some advice or ideas for me.. Thanks so much.

Dear konstantkhaos2828,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

Users from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: United States of America, United Kingdom, Greece, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Serbia, Czech Republic, Israel, Lithuania, Ukraine, Slovakia, Dutch West Indies, Gibraltar, Jersey, Belgium and Curacao, Syria, Democratic People’s Republic of Korea (DPRK), Iran, Cuba

. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that the player breaches this Restricted Countries policy.

I would like to emphasize a very important fact from our Fair Gambling Codex: 

"The right thing to do is to check for restricted countries during the account creation process and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.

If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules."

Since the website is not blocked for the United States and there is a possibility to register an account from a restricted country and deposit funds, as only an email address and password are requested upon registration, I would like to ask you if you completed any other verification or was requested to enter country of residence while registering. I didn't find any similar option on the website.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear konstantkhaos2828,

Thank you for sharing your feedback. We appreciate your time.

Please let us notify you that players from USA are not allowed to deposit and play real money games. Also, please note that in reference to our Terms and Conditions, "The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. Moreover, it is entirely and solely your responsibility to inquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.".

You can check the rule via the link: https://7bitcasino.com/terms-and-conditions or on the screenshot: https://prnt.sc/eBpiMXrPqYrs

Nevertheless, we kindly informing you that we can refund the amount of the original deposit, after which your account will be closed. Therefore, please, contact us from the registration email, specify the address of the crypto wallet and take full responsibility for the refund to this address.

We hope for your understanding.

Best Regards,

7BitCasino team

Dear konstantkhaos2828,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Thank you very much, konstantkhaos2828, for getting back to us.

Since the website is not blocked for the United States and there is a possibility to register an account from a restricted country and deposit funds, as only an email address and password are requested upon registration, I would like to ask you if you completed any other verification or were requested to enter the country of residence while registering. I didn't find any similar option on the website.

Lastly, could you please specify how much was your deposit and accumulated winnings? Looking forward to hearing from you.

I’m not sure if I had to do any other verification, and my account password was shutdown so I can’t see it now. My deposit was $25 and my winnings at the time that they shutdown the account was 24.? Btc. I’m not sure exactly how that translates to dolllars but I know it was a decent amount so it was pretty discouraging when they said us players are not allowed and closed it down. But they had to problems taking the deposit. Any other site that doesn’t allow us players won’t even let me make an account, pretty shady business practice on their part: thanks for looking at this situation

Do I understand correctly that your winnings were around 24 BTC at the time when your account got blocked? Have you saved any screenshots of these winnings, please? If yes, please forward them to petronela.k@casino.guru. Have you accumulated your winnings with or without an active bonus?

Dear konstantkhaos2828,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.