The player from Germany had faced an issue with a delayed deposit at the casino. He had deposited 35€, but the amount did not reflect in his casino account. The player was not verified at the time and had claimed the casino had not responded to his issue. We had extended the timer for 21 days to allow for the transaction to clear and asked for the player's patience. Eventually, the player confirmed the deposit had arrived, resolving his issue. We thus marked the complaint as 'resolved'.
7BitCasino - Player has deposit problems with multiple casinos.
Amount: €35
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
This Casino is from the same group as Lucky7Seven casino and Yoju Casino. Both casinos that I have Threads already or am going to open one. Scammed from 3 different sites of the same group. This is insanity.
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8 months ago
Dear dukanovicmarko02,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified?
Do I understand correctly the transaction represents your winnings in the casino?
Have you received any justification from the casino regarding their actions?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Hello, no I am not verified.
i deposited the amount stated above, and it never reached my Casino Balance. Basically they scammed me for the amount of 35€ and no reaction whatsoever.
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7 months ago
I fully understand your frustration, dukanovicmarko02. It may take some time for the funds to be located and refunded to your e-wallet or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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7 months ago
Dear dukanovicmarko02,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Translation
Hello, the deposit has arrived. Only my last complaint about Yoju Casino is important. Support hasn't even gotten in touch after all this time
Automatic translation:
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7 months ago
Dear dukanovicmarko02,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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