777Crypto Casino - Player is requesting a refund due to technical difficulties.

The case was that I made a deposit for the bonus and got it but unfortunately I could not play any game because every time I had a message about a zero balance in the game, and it was like that in every game I started. After entering the profile I canceled the bonus and tried to play a game again and the problem was still the same that without a bonus and playing with my own funds I could not play anything because again in the games it showed a zero balance. I do not want to play in this casino because I see that it is becoming problematic. I only want to withdraw my funds that I deposited. I cannot even make a turnover to withdraw, so hence my request for help. Support does not reply to my messages and live chat does not respond.

Dear deniro72,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 777Crypto Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your interaction with the casino - your attempts to contact them and trying to resolve the issue?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Tomas I sent you an email with attachments and a description of the problem

I just received the money from the casino. I consider the matter closed. Thank you for your help.

Hello deniro72,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear deniro72,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru