777 Original Casino - Player’s account has been blocked.

I won 8500, which I put on withdrawal after 2 payments. A couple of hours later, I turned to the technical support of the site to find out the date of withdrawal of Vyshrash, to which I was asked to pass verification, downloading all the necessary documents, waited further. After a short period of time, my account was blocked. And the winnings were annulled. According to their rules.

In this regard, please block this site.

Copies of correspondence are also statements stating that money is pending.

Dear Олександр,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Did you receive any explanation from the casino why your account has been closed? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Олександр,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.