The player from Ukraine has been accused of opening multiple accounts. The account has been closed and winnings confiscated. We rejected the complaint based on evidence provided by the casino.
777 Original Casino - Player has been accused of opening multiple accounts.
Amount: 1,000 ₴
777 Original Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I won on a no deposit bonus of 1000 UAH and put it to conclusion by wagging them, later they refused to pay me as if I had 2 accounts and blocked them, after which I sent a message to the administrators, they answered me so to speak with complete disrespect and I consider it rude, and this despite the fact that I have documents in my account supported !!!! such a casino!
Automatic translation:
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4 years ago
Dear елена,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://777originals.win/agreements/:
„2.8 You can have only one gaming account in a casino. Creating multiple accounts per person, per family, at home, to an IP address, to a computer or mobile device, to an account in a payment system or bank card is strictly prohibited.
2.9 If the User is found to be in violation of paragraph 2.8 of these Rules, the casino automatically and irrevocably blocks bonus offers on the User’s accounts or blocks the user’s account (s) without the possibility of recovery, and also, at its discretion, has the right to close the User’s account immediately and / or refuse the User in using the services of the Website. And also, in case of violation of paragraphs. 2.8, casino 777 The original reserves the right to cancel the winnings."
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
I called on the phone number which indicated who the husband’s niece is getting, but we don’t live together, just went through the registration with my Wi-Fi! The account is not mine! And by the way, she’s not completely summer!
Edited
Automatic translation:
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4 years ago
Thank you very much елена for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Dear елена,
I’m very sorry to hear about your negative experience. But I checked 777 Original Casino's T&Cs and look what I found:
1.3 By registering on the site, you confirm that you have reached the age of majority in accordance with the laws of your country and give your personal consent to the game of chance.
2.8 You can have only one gaming account in a casino. The creation of several accounts per person, per family, at home, to an IP address, to a computer or mobile device, to an account in a payment system or bank card is strictly prohibited. in case of violation of paragraphs. 2.8, casino 777 The original reserves the right to cancel the winnings.
As I understand, your niece registered in this casino using your wi-fi, which is prohibited.
Can you please send me all the relevant communication beetwen you and the casino? You can send it here: yuliia.k@guruadmins.com
Best regards,
Juli
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4 years ago
Thank you very much елена for quick reply via e-mail. May I kindly ask the casino for further explanation? Would it be possible sharing with us a specific reason why the player’s account has been closed? My email address is yuliia.k@casino.guru. Thank you in advance for your cooperation.
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4 years ago
I want to ask 777Original Casino to send us proof that the player has duplicate account with the same IP. Please send all evidence to my email: yuliia.k@casino.guru
Thank you in advance for the reply.
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4 years ago
Good afternoon.
Screenshots confirming the user's re-registration were sent to your email yuliia.k@casino.guru.
Please check for a message.
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4 years ago
Dear 777Original Casino,
Sorry, but I didn't get an e-mail. Maybe, you can send it one more time to another e-mail address? You can send it here: yuliia.k@guruadmins.com
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4 years ago
Repeated message has been sent to your email address yuliia.k@guruadmins.com.
Please check for a message.
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4 years ago
Dear 777Original Casino,
Thank you for joining and explaining your side on this case.
Dear player,
Unfortunately, we are so sorry that there is nothing much we can do in this matter. The casino has provided us evidence to sustain their claims that you breached the casino terms. Елена, we’re so sorry that we are not able to proceed with a further investigation or suggest possible solutions. In this case, we will force to reject this complaint.
Best regards,
Juli
