777 Casino - Player’s struggling to complete KYC verification.

Hi iv been playing at 777 casino for while now payed with my bank card also my paysafe account. All been well till I had my win of 1222i play near everyday .I don't have any photo id or birth certificate they never asked me to verify up Antilles me winning this looney. That money is mine its so wrong. Before they took my money they should say before accepting my money . As it stands this promble is making me ill. Please help

Dear Rachel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Sadly, if you do not have any picture ID or Birth Certificate you won't be able to complete the KYC and withdraw your winnings not in this specific casino only, but in any other online casino either. My only recommendation would be to apply for any picture ID and submit it to the casino at your earliest convenience.

Please keep me informed.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Rachel,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.