77 Jackpot Casino - Player’s withdrawal has been delayed.

I win 1400euro , and want cashout 745

waititng one month -astatus is watitng ( pending_)

Dear kszysio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have verified my account, I am after several successful withdrawals. but it lasts for a maximum of a week

Im very old player.

My last cashout one year ego 1000euro. lasted up to a week

Before that, I had withdrawn large sums several times;

Username kszysio

Thank you very much kszysio for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello kszysio,

I looked at your complaint and will do my best to help you. I would like to invite 77 Jackpot Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the 77 Jackpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

+442071930413

Plzz try call to this number.

I not good speak english.

This number is avaiable in his side under contact

This player did not follow bonus terms hence his withdrawal was not approved.

This fake casino close my account.

In chat, they don't know why

Email support dont anwer

that's not true, I always follow your rules. I do not bet more than 5 euros. unless the main rule is not to win. if someone wins it breaks the rules. Please tell me which point of the regulations I broke. and open my account so I can check the history of the game.

Or put here my bet history

Dear Casino,

send me evidence and explanation what exactly didn't he follow, please. My email: viliam.v@casino.guru

We would like to ask the 77 Jackpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

is this liar not speaking anymore? don't want to upload your game history ??

I apologize, but since we haven’t received any evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.