711 Casino - Loyal player's account unexpectedly closed.

My casino blocked me without any reason . Ime a loyal customer over there , and spent more then 10 k over there . I want a part of my deposit money back .

Dear Beast777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? What does the disputed amount represent? Are there any funds being held by the casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela ,

thanks for coming back .. sent you private Some extra information . I have no funds but maybe other things . And it’s the principle…as a loyal customer you don’t do this !!!!!!!

And before I put this complaint, I tried to email them first ….. but no luck … I sent all my bankstatements towards guru …

Hi GURu ,

711 came back today after I sent them

another email .. this time suddenly it has arrived .

they told me my account is open ( can’t check this now because ime overseas .

so let me give them the benefit of the doubts.

getting tired sometimes that you first need GURu to solve things .

greetz , Dave

Complain is solved …. I still have my doubts about the story they told me … but you can put it on resolved .

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Beast777, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: I have adjusted the disputed amount from €2,500 to €0 since there was no active balance on the player's account.