7 Sultans Casino - Player's enforced withdrawal remains unpaid.

Hello

I played at this casino many months ago.

The verification was very slow, I've never experienced anything like that before.

But I was verified in the end.

Then after they said I was fully verified they made a withdrawal to my bank account without asking me first, I had withdrawn using an e-wallet.

They sent me a confirmation email on March 9th that I will have my money in the account within 3-7 working days.

I never got the money to my account.

I talked to live support several times and asked why the money didn't come to me, and they said they will find out why.

On 16th April they replied this: Hi Swara,

Username: ****

I hope this message finds you well. Thank you for playing with 7 Sultans Casino.

I wanted to inform you that we have escalated your withdrawal query to the processor and are awaiting feedback. Currently, the payment is still showing as successful on the Merchant site.

After this, I replied update me when you know more.

Then I didn't hear anything from them until April 28th, then I wrote to them again and asked why they hadn't answered anything, then wrote them this:

Hi SWARA

Username: ****

I hope you are well! Thank you for playing with 7 Sultans Casino and contacting us via email.

Please be advised that we have escalated your account to our Payment department again.

Once we receive feedback, we will keep you updated as soon as possible.

I don't know if I believe anything they say now, because they have been causing problems and being impossible since last October.

They are very difficult to deal with because they have several different departments and are only live support that can be communicated with and they still have to go through other departments.

So now I'm hoping you guys can help me finally get this fixed.

(This is translated with google translate, sorry if there is something you don't understand)

Also for some reason my name on this complaint says swaramo90 and I can not change it, my first name is Swara.

Dear swaramo90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

swaramo90, is your username on Casino.Guru, your player username is stored separately.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear swaramo90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.