7 Spins Casino - Player’s bonus winnings have been voided.

I am extremely unhappy I played completing all requirements and you people declined my withdrawal and took away my winnings you are utter scammers I withdrew on Sunday and on the 5th day you people voided my withdrawal it is utterly pathetic I would like my winnings back or a full refund of all my deposits

Dear Tyron,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been given any explanation from the casino which exact rule has been breached and why your winnings have been confiscated? If there’s any relevant communication, please forward it together with your game history to petronela.k@casino.guru. Finally, could you please specify which exact bonus you have redeemed and played? I would like to check terms and conditions.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Good day

thank you for the response I have forwarded the email to the above address

Thank you very much, Tyron, for forwarding the relevant communication. I have checked general bonus terms and conditions, and this is what I found https://www.7spins.com/en-FI/bonus-rules:

„Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is €5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."

Are you aware of placing single bet greater than €5 while completing bonus wagering requirements? Ideally, could you please forward your game history? 

Dear Tyron,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.