7 Spins Casino - Player’s account suspended without any specific reason.

tili suljettiin ja voitot mitätöitiin.

Hello Kimi.

Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. Have you received an e-mail with any sort of explanation from the casino? 

Also, you have also submitted the same complaint about the Bondibet Casino. Which casino are you complaining about?

moi. ainoa ilmoitus jonka sain oli tämä, sama molemmissa casinoissa

Nicole 

Mon, 02/03/20 5:17 pm 

Hello,

Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your 7Spins Casino account.

Please keep in mind that also your winnings were voided as per our rule:

2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.

Your deposits were refunded back to your VISA card and should reach you in up to 10 business days.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors. 

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Hello,

Thank you for reaching out to us!

As informed by our Accounting team, kindly note that the withdrawal could not be approved and the winnings were voided as per the following terms:

2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.

3.9. Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.

In this case, the accounting team has identified an attempt to combine winnings from mixed sources, originated in both free bonuses, deposit bonuses, as well as promotion prizes, in order to bypass the maximum cashout rule for free bonuses and promotion prizes.

Kindly note that all of your deposits have been refunded and should currently be reflected in your account.

We appreciate your understanding in this matter and we are at your full disposal should you need any further information. 

Regards,

7Spins Casino

Yes, I've played quite frankly that the game company games. I've won races cash prizes, which are now, then I lost. I do require more information about the mistakes made. I think I have acted quite according to the rules when playing these two casino 7spins and bondibet. both closed my account at the same time.

Hello Kimi.

Could you confirm this casino statement?

• In this case, the accounting team has identified an attempt to combine winnings from mixed sources, originated in both free bonuses, deposit bonuses, as well as promotion prizes, in order to bypass the maximum cashout rule for free bonuses and promotion prizes.

en ymmärrä tuota kasinon ilmoitusta että olisin yhdistellyt bonuksia. pelasin vain normaaliisti tallentamallani rahalla ja heiltä kilpailuista voittamillani ilmaiskierros ja rahapalkinnoilla. eihän niitä voittoja voi mitenkään yhdistellä? kaikki voitot on voittoja. enkä ymmärrä tätä, en missään vaiheessa ollut ottamassa kaikkia voittoja ulos, vaan osan laitoin kotiutukseen.

kaikki pelitilille siirtämäni rahat olen kasinolta saanut takaisin, mutta yhtään voittoa en saanut.

Kimi, profit from every bonus always comes with bonus T&Cs (for example. wagering requirements, maximal bet, ...) and that is the reason why you should not combine profits from different bonuses. Are you aware of combining the winnings from different bonuses? 

moi. kyllä panostusvaatimus oli täytetty ja maksimipanos oli enintään 5 euroa. tarkastin sen ennen kuin tein kotiutuksen kasinolta. ilmaiskierroksilla tulleet voitot tuli kierrättää mutta kilpailuista saadut rahapalkinnot olivat kierrätys vapaita

Dear 7Spins Casino.

Could you provide us with more details what exactly happened , please? 

Hello,

We hope this message finds you well!

In this particular case, the security and accounting team have identified an attempt to combine winnings originating both in free spins and their deposit bonus in order to avoid the Maximum Cashout for winnings originating in free spins. The non-cashable winnings (winnings exceeding 100, the maximum cashout for free spins and bonuses) were then used to qualify for additional prizes, which under the maximum cashout rule were also non withdrawable as the origins of the winnings laid in the original free spins.

We have submitted the necessary evidence to support our claim.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

7Spins Casino

Dear Kimi,  

we are sorry to inform you but the casino has provided us with relevant information. Unfortunately, we’re forced to reject this case because you clearly combined winnings from mixed sources.

Best regards, Jozef

Casino.Guru