5plusbet Casino - Player’s struggling to withdraw his winnings.

Dear Wojciech,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used in the past to withdraw your winnings? Any specific alternative has been offered to you by the casino?

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela, thank you for fast response, firstly i used same method as deposit, after this was canceled

i was told ecopayz is currently off, then went thrue: neteller, skrill and ecocard(VISA/MASTERCARD)

beeing asured its operative. All of theese methods was used atleast once...

Asking for alternative was told to repeat VISA as i did... without any success.

Half year ago when i played with them, was same problems but i managed to find a helpfull person on chat

who manually in real time tried all methods with me and it went by ecopayz.

Thank you for showing interest in my case,

Best Regards,

Wojciech.

Thank you very much, Wojciech, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Wojciech,

I looked at your complaint and will do my best to help you. I would like to invite 5Plusbet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the 5plusbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi there, i just want to thank you for help,

my payment has been sent during the weekend,

All the best to you!🙂

Dear Wojciech,

We apologize for the delay in payment of your winnings. We look forward to further cooperation with you.

Dear Wojciech,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam