5Gringos Casino - Player’s struggling to receive a refund.

I made a deposit of 100reis on 5gringos my account was canceled by them

and until then my 100reis was not refunded.

Dear Juci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your blocked account? Could you please advise if your account has been successfully verified already? Was this your first deposit in this casino, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I made the deposit and did not use the amount!

they just blocked my account for saying the account was duplicated

I didn't even have time to bet anything I didn't win anything in betting the money I put there I didn't even use it, I can't access the account.

Account verified, it was my first deposit.

the email I use there is sirl****an**69@hotmail.com

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

Dear Juci,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.