5Gringos Casino - Player's deposit remains unprocessed.

Don’t trust this platform.

I made my first deposit on Saturday morning. Only a small deposit of $50 to test the platform. It’s now Monday night and they still haven’t processed my transaction. I’ve reached out to customer service multiple times who have avoided giving any information whatsoever except that someone will contact me directly.

I’ve tried most platforms at this point and I will say that you are better off going with Leon since they have instant deposits and almost instant withdrawals via crypto as an option.

Would have loved to review this platforms gaming experience but unfortunately haven’t even been able to get to that point 3 days after depositing funds.

Don’t trust it.

Dear Cyberpunk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

This is correct. The funds have been removed from my account and my bank has advised that this transaction has been processed as complete. 5gringos still maintains that the bank transaction never went through and has advised that there is nothing else I can do besides contact my bank

Thanks for your email.

Please share what the deposit looks like in your transaction history found in your profile with the status of the transaction visible:

Please also include your interaction with the casino regarding the issue.

You can post screenshots here or send the information to my email at tomas@casino.guru

I fully understand your frustration, Cyberpunk. It may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 19 days to allow the transaction a full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Cyberpunk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.