5Gringos Casino - Player hasn’t received the prize.

First of all, whenever a person wants to use their promotions, he usually cries over earnings or gets free spins into the game, which then cannot be started ...

But now to the problem of why I'm writing, when I finally finished in their tournament "lotSlot Of Week" ,, so I first had to wait 72 hours for a reward, which was supposed to be 18coins, coins change in their shop , 1coin = approx. 300CZK, but I probably wouldn't get anything at all if I didn't annoyedly chat on the chat every day and after 3 days of waiting their manager beat me 1800CZK which is about 3x less than I should have received and it literally cost me a total of 5 hours spent on their chat and several emails with my personal manager, as they call it ... So he owes me a doted 3600CZK (approx. 145 Euro).

Now my personal manager no longer communicates with me at all and I'm unlucky, so definitely don't play tournaments with them and it's best not to play with them at all, because this is not an online casino, but rather a parody of an online casino ...

Hello Jan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your emails. Could you please clarify how did you find out that 1 coin is equal to 300CZK in this tournament, please? I see in the conversation, that in order to receive one coin you have to deposit 300CZK, however, I don't see anywhere that it also works the other way around.

From the email communication, I see that the casino doesn't have official results for this tournament yet. Do you happen to have evidence that you finished in the second place?

I have no evidence that I finished in second place, but the manager clearly acknowledges this in e-mail communication

1 coin has a value of 300CZK, because I have to deposit so much that one coin will be added to my casino account and I could then use it in the casino shop ...

so if the second place is a win of 18 coins, so if I got them as I should get them, I can buy quite a few things for them in the casino shop, so in order to get the same things in the shop, I have to teach deposits for about 5400CZK. ..

therefore, it is clear that a coin is simply worth 300CZK for me, any coin simply does not get a coin other than by depositing about 300CZK and coins are very important in the casino, whether to complete various missions or other things ...

And especially in the chat, they kept attracting me and guiding me to try their tournaments, that there are great winnings, so I tried one ... a slot that I played just to place in this tournament, I would normally never play and I lost on it its about 2000CZK ...

If I knew that I was doing it all for nothing, I would cough it up and I would be richer by 2000CZK, so if you take it from any side, the casino has to pay me the win as it was written in its conditions before the start of the tournament and not in different ways. change and eventually stop communicating ... "!!!

Thank you very much Jan for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jan,

I'm Nick and I'll be assisting you from now on. I will now try to contact the casino and let them know about your issue.

Casino paid me everything, so I would like to cancel the complaint ...

Dear Jan,

Thank you very much for letting us know that the issue has been resolved, we gladly hear it. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best. The complaint will be now closed.

Best regards,

Nick

Casino.guru