The player from Germany deposited in the casino, but the amount wasn't credited to his casino balance. The player confirmed the issue was resolved.
50 Crowns Casino - Player's deposit seems lost.
Amount: €30
50 Crowns Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Sensitive attachment
Sensitive attachment
1 year ago
Translation
I made a deposit of €30 on 05/08/23, these were not credited to my player account, I paid in with a bank transfer, which went through the payment service Pay OP, the money was debited from my bank account, I sent the casino a screenshot of the transaction until today the money is not there although the casino has the screenshot with the transaction number they always write they need a screenshot of it but please help me i want my money back.
I have also made this screenshot available to the casino several times, but always new excusesAutomatic translation:
Public
Public
1 year ago
Dear Thent,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
11 months ago
Translation
What I don't understand is the casino has the transaction number but they don't respond they could use the number to ask the payment provider but I'm just put off
Automatic translation:
Public
Public
11 months ago
I fully understand your frustration, Thent. As I mentioned earlier, it may take some time for the funds to be located and the transaction to clear. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 10 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
Public
Public
11 months ago
Do I understand correctly your deposit reached your casino balance? May we consider the issue resolved?
Public
Public
11 months ago
Dear Thent,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
Please disable your AdBlock