HomeComplaints4stars Games Casino GR - Player is dissatisfied with games accessibility.

4stars Games Casino GR - Player is dissatisfied with games accessibility.

Black points: 50

Amount: €10

4stars Games Casino GR
Safety Index:Above average
Submitted: 15 Nov 2020 | Unresolved : 27 Apr 2023
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from Greece hasn’t succeeded in redeeming a bonus due to country restriction applied to a specific game provide. Casino didn't respond.

Public
Public
3 years ago
Translation

half the games do not play, they told me to make adjustments as I did. no change !! as a result I can not play the bonus because it was in a company that did not open!

Automatic translation:
Public
Public
3 years ago

Dear ΑΝΤΩΝΗΣ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with casino? Could you please advise if you have played any of your deposited funds or they’re still untouched inside your account? Lastly, please clarify if you have already redeemed your bonus or you were planning to?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
3 years ago
Translation

I contacted him many times. Casino. I made some adjustments they told me. I did them normally and there was no change. Again, half the games did not open the money I had put in, I played them and there was a bonus amount left. I could only play this amount in a specific company in which no game was opened! I have been playing online for over 10 years in infinite casinos !! When I had no problem! So I asked the casino if I had made a deposit and because I can not play the bonus to cancel it !!

Automatic translation:
Public
Public
3 years ago

Dear ΑΝΤΩΝΗΣ,

Do I understand correctly that you didn’t play any of your deposited funds and requested a refund? 

Public
Public
3 years ago
Translation

I just made a € 20 deposit because he had an offer of € 20 100free spins on a particular game. But because it was my second deposit, they gave me a 50% bonus. I asked why I can not play the 100 free spins, they answered that the offers are not combined. Ok I say fine! The thing is, most games did not open, as did the games I had to play the bonus! So I asked after I played my cash and I could not play the bonus to cancel the bonus and play it at a time when they will have made their system and do not accept it !!

Automatic translation:
Public
Public
3 years ago

Do I understand that you have played your cash funds and cancelled the bonus? How would you like to proceed with the case? 

Public
Public
3 years ago
Translation

I requested cancellation of the bonus and they did not accept it!

Automatic translation:
Public
Public
3 years ago

You wrote earlier that you have played your cash, could you please advise at which state you have requested the bonus offer to be cancelled? 

Public
Public
3 years ago
Translation

I asked for a cancellation after I had made all the settings they told me from the casino, lest the games open, and when I finally could not play the bonus and I explained the reason, I asked for a cancellation the bonus is in my account untouched

Automatic translation:
Public
Public
3 years ago

Your bonus money is untouched inside your account, but you have played you cash? Could you please advise how much is your balance now? 

Public
Public
3 years ago
Translation

10 euros

Automatic translation:
Public
Public
3 years ago

Why the cancellation of your bonus hasn’t been accepted? 

Public
Public
3 years ago
Translation

I do not know! The gentleman I spoke to at the service told me it is not possible! I do not care about that! I care that they do not know what is happening. And I want other players to be careful not to press it like me! It is an unacceptable casino! I have been playing online for over 10 years and I have not had such a treatment from any casino!

Automatic translation:
Public
Public
3 years ago

Thank you very much for sharing your experience with us and other players. If you have played your cash already there’s not much, we can do for you. Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Public
Public
3 years ago
Translation

Dld if I make a new deposit and there is cash what changes? if it is N I make a deposit

Automatic translation:
Public
Public
3 years ago
Translation

Dld if I make a new deposit and there is cash what changes? if it is N I make a deposit

Automatic translation:
Public
Public
3 years ago
Translation

Unless you cover them so it doesn't make sense to even talk

Automatic translation:
Public
Public
3 years ago

If I understood properly, regardless on your negative experience, you would like to deposit funds into your account, is that correct? If the bonus amount is still inside your account, only the casino has an option to erase it for you.


I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
Public
3 years ago

Hello ΑΝΤΩΝΗΣ,

I looked at your complaint and will do my best to help you. I would like to invite 4Stars Games Casino GR into this conversation. Can you please cancel player's bonus?

Public
Public
3 years ago

We would like to ask the 4Stars Games Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public
Public
3 years ago
Translation

Yes, but leave the criticism and do not delete it! Even worse if the casino does not respond. It shows how bad the service is!

Automatic translation:
Public
Public
3 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news