The player from India made a withdrawal, which showed as paid out, but the money had not reached his bank account. The issue was resolved after the player confirmed receiving the money. The complaint was closed as resolved.
i made withdrawal and there is showed paid out but still not get in my bank account
Dear salmansurat62,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, salmansurat62, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru